Knowledge Management for Self-Service

Leverage Verint Knowledge Management to change the way your customers find answers, deliver accurate information consistently and quickly, and improve user experience.

Deliver the Right Answer Consistently

Your customers demand immediate, accurate answers in the self-service or assisted channel of their choice.  Masking your own complexity and putting this information at their fingertips instantaneously is difficult for many organizations. The Verint Cloud can help.

Woman traveling while texting

Deliver the Right Answer Consistently

Make it easy for customers to help themselves.  With Verint Knowledge Management, your customers can experience personalized results tailored to their context via mobile, voice or web.

 

Knowledge Management can improve:

  • Speed: Reduce search time.
  • User Experience: Improve customer satisfaction.
  • Consistency: Access the same answers across digital and human interactions.
Woman working from home talking on phone

If your customer moves beyond self-service for answers, Verint Employee Desktop provides a comprehensive solution for managing interactions across all channels in a unified experience.

Featured Resources

  • Teh Reasons to Fast-Track your Knowledge Management

    Knowledge management has been used in customer service for decades, but the changing demands of today’s contact center have only heightened the need.

  • Finding the Knowledge Sweet Spot for Self Service

    To get the most out of self-service, your organization needs to provide the best knowledge for each support tool, while preserving the accuracy and efficiency of managing “one source of the truth.

  • 10 Places to be Sure to Use Knowledge Management

    To maximize the value of Knowledge Management, whether using it on-premises or in the cloud,

Learn More About Knowledge Management

*Indicates a required field

If we know of you from our business directory we will prepopulate the form for you.

Verint is committed to treat and protect your personal data in accordance with our Privacy Notice.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thank You

Thank you for your request. A Verint team member will follow up with you soon.