News Archive

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Confident businesses use these customer experience solutions

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KM trends and challenges for 2023

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Customers Give Verint A Perfect Score For Overall Vendor Satisfaction In New Workforce Optimization Market Report

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New Global Research from Verint Shows Brands Leaning into Technology to Deliver Exceptional Customer Experiences While Lowering the Cost to Serve

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89% of ‘highly confident’ business leads say expanding their use of digital channels has improved CX

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India positioned to become AI innovation ‘garage’ and talent hub for the world

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Economic Downturn Turns Up the Heat for Retail CX

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Better, Faster, Stronger: How to Supercharge Voice of The Customer Programs With Listening

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The 2023 State of Voice Biometrics

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The 2023 State of Speech Analytics

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The 2023 State of Intelligent Virtual Assistants

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Can AI chatbots ‘with a brain’ replace customer service reps?

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