News Archive

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The Best Customer Experience Suite: The 2024 CRM Industry Leader Awards

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The Best Contact Center Interaction Analytics: The 2024 CRM Industry Leader Awards

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Augmenting The Workforce

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The Uberization of the Contact Center 8 Months Later

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Verint Study Reveals Telephony is No Longer Customers’ Preferred Channel

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ISG Announces 2024 Digital Innovation Award Winners

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Exclusive: How Verint’s customer experience is thriving with Open AI

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Verint Secures Major GenAI Bot Expansion with Leading Healthcare Provider

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Contact Center WFM: A Best Practice Guide

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Consumers frustrated by inability to switch from self-service to live agent, survey finds

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CUSTOMER Magazine Announces Recipients of the 2024 Conversational AI Excellence Award

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CXM Software Providers Meeting Growing Need to Manage Customer Activity Across the Enterprise

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