News Archive

Holiday Pattern
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The Uberization of the Contact Center 8 Months Later

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Verint Study Reveals Telephony is No Longer Customers’ Preferred Channel

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ISG Announces 2024 Digital Innovation Award Winners

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Exclusive: How Verint’s customer experience is thriving with Open AI

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Verint Secures Major GenAI Bot Expansion with Leading Healthcare Provider

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Contact Center WFM: A Best Practice Guide

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Consumers frustrated by inability to switch from self-service to live agent, survey finds

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CUSTOMER Magazine Announces Recipients of the 2024 Conversational AI Excellence Award

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CXM Software Providers Meeting Growing Need to Manage Customer Activity Across the Enterprise

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TrustRadius Recognizes 2024 Tech Cares Award Winners, Leaders in Corporate Social Responsibility

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Ventana Research Announces the 17th Annual Digital Innovation Award Finalists

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Conversations in Collaboration: Avaya’s Omar Javaid on Doing What’s Right for their Customers

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