Appointment Booking and Queuing Software
Drive sales, loyalty, and productivity by choreographing outstanding customer experiences across channels.
Create a Better Store or Branch Experience
Verint Appointment Booking and Queue Management software solutions are an integral part of the Verint Open Platform, enabling CX Automation for retailers and bank branches. Our innovative solutions help you create seamless customer experience across your digital and physical communications channels to increase sales, loyalty, and productivity.
- Verint Appointment Booking and Event Management – Acquire customers, increase conversion rates and boost brand loyalty.
- Verint Queue Management – Retain walk-ins, reduce wait times, and increase spend.
Customers of these solutions have benefited from:
- 48% increase in conversion rate for customers with appointments
- 33% increase in average transaction value
- 65% walkout and 52% wait-time reduction
- 40% higher customer satisfaction ratings.
3 ways brick-and-mortar retailers can improve CX
A Verint survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty. Learn more.
Read the reportAppointment Booking and Queuing solutions
The 2023 Verint Experience Index: Retail
After collecting more than 6,000 survey responses focusing on the top 25 US retailers, Amazon ranked top for both customer satisfaction (CSAT) and net promoter score (NPS). Get your copy of the report to find out where the rest of the retailers ranked and key insights to build a CX strategy that optimizes every customer interaction.
Read MoreSolutions to Improve In-store and branch experience
Appointment Booking
With Verint Appointment Booking, your customers can easily schedule appointments in your retail locations from any channel, including your website, mobile app, online ads, and social media pages. Simplifying the process of scheduling an appointment can improve a variety of metrics across your stores, including:
- Store/branch traffic
- Sales
- Customer loyalty
- Resource allocation
- Shop floor productivity
Queue Management
Retain walk-ins, increase customer spend, and boost loyalty with informed waiting experiences. Walk-in customers can easily join a virtual queue through your host, kiosk, QR code, or SMS, helping to manage customer expectations and provide a relaxed waiting experience.
With Queue Management, you can reduce store associate idle time and choreograph outstanding customer experiences in one place. Dashboards and reports show you who your customers are, why they visit, how long they wait to be served, and more.
Plus, state-of-the-art machine learning can use this data to predict future events and the staff needed to support them.
Event Management
Use Verint’s best-in-class enterprise Event Management software to drive sales and brand loyalty by making it easy for your customers to discover and register for in-person and virtual brand events, workshops and classes, including:
- Online events, webinars, and classes
- In-store classes and workshops
- VIP events and parties
- Community activities
- Private employee events
Task Management
Enhance retail excellence by enabling stores, regional managers and head office to seamlessly assign and track progress on tasks for associates to undertake. Verint Task Management enables you to improve communication, quality and effectiveness through better collaboration over work that needs completing such as:
- One-off tasks
- Daily recurring tasks
- Repeating checklists
- Visual merchandising tasks
- Compliance activities
BOPIS check-in
Drive customer loyalty with efficient order pickup from in your store, door side, or curbside. To make the process as simple as possible, your BOPIS (Buy Online, Pick up In-Store) Check-in customers can quickly check in when they arrive by phone, host or kiosk.
This check-in automatically notifies your store team when customers arrive so they can speed up order collection and exceed customer expectations.
BOPIS Check-in is a special retail use case of our Queue Management offering.
Learn how Currys uses BOPIS Check-inCustomer case studies
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Contact us about Appointment Booking and Queue Management today!
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