Appointment and Queuing Software
Drive sales, loyalty, and productivity by choreographing outstanding customer experiences across channels.
Sample Benefits from Verint Appointment and Queuing Customers
- 48%
increase in conversion rate for customers with appointments
- 33%
increase in average transaction value
- 65%
reduction in walk-outs
- 52%
reduction in wait time
- 40%
increase in customer satisfaction ratings
Create a Better Store or Branch Experience
Verint Appointment Booking and Queue Management software solutions are an integral part of the Verint Open Platform, enabling CX Automation for retailers and bank branches. Our innovative solutions help you create seamless customer experience across your digital and physical communications channels to increase sales, loyalty, and productivity.
- Verint Appointment Booking and Event Management – Acquire customers, increase conversion rates and boost brand loyalty.
- Verint Queue Management – Retain walk-ins, reduce wait times, and increase spend.
These solutions help connect your digital and physical channels, meeting customers at their channel of choice and providing the convenience they want for faster, more personalized service.
Customer Success Stories by Industry
Leading Retailers Drive Sales with Enhanced Customer Experience
- Samsung serves and sells to more customers by increasing footfall, walk-in retention, and shop floor efficiency.
- Specsavers improves the optical retail customer journey to increase sales, improve productivity, and increase word of mouth and loyalty to their brand.
- Virgin Media O2 reduces walkout rate by 62%, increases floor efficiency by 27%, and significantly improves the store experience.
- A luxury department store increases appointments by 13% and drives 78% of customers with appointments to make a purchase.
Large Banks Dramatically Reduce Wait Time and Walkouts
Automation helped a large national retail and commercial bank reduce appointment no-shows by 70%, improve staff efficiency by 27%, and reduce branch walkout by 60%.
A top 5 U.S. bank enhanced customer experience by reducing customer wait time in selected branches by 51% and by 83% overall with digital queue management.
Read: 3 Proven Ways to Increase Bank Branch Sales
Leading Universities Improve Student Experience at Student Hubs
A leading international university in the Asia-Pacific region now serves 2.5 times more students annually, reduced wait times and walkouts and greatly improved the student hubs’ operational efficiency.
Another leading public research university also reduced queues and improved efficiency in its student hubs and enrollment services, now serving 10.5% more students, with 94% of students who visit being served.
Read our Executive Perspective
Travel Agency Improves CX with Vacation Consultation Appointments
One of the world’s largest travel and tourism companies leverages Verint Appointment Booking and Verint Queue Management to:
- Reduce wait times by 57%.
- Reduce customer walkouts by 65%.
- Increase conversion rate for customers with appointments by 48%.
Read the Full Success Story to Learn How
3 Ways Brick-and-mortar Retailers Can Improve CX
A Verint survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty. Learn more.
Solutions to Improve In-store and Branch Experience
Appointment Booking
With Verint Appointment Booking, your customers can easily schedule appointments in your retail locations from any channel, including your website, mobile app, online ads, and social media pages. Simplifying the process of scheduling an appointment can improve a variety of metrics across your stores, including:
- Store/branch traffic
- Sales
- Customer loyalty
- Resource allocation
- Shop floor productivity
Queue Management
Retain walk-ins, increase customer spend, and boost loyalty with informed waiting experiences. Walk-in customers can easily join a virtual queue through your host, kiosk, QR code, or SMS, helping to manage customer expectations and provide a relaxed waiting experience.
With Queue Management, you can reduce store associate idle time and choreograph outstanding customer experiences in one place. Dashboards and reports show you who your customers are, why they visit, how long they wait to be served, and more.
Plus, state-of-the-art machine learning can use this data to predict future events and the staff needed to support them.
Event Management
Use Verint’s best-in-class enterprise Event Management software to drive sales and brand loyalty by making it easy for your customers to discover and register for in-person and virtual brand events, workshops and classes, including:
- Online events, webinars, and classes
- In-store classes and workshops
- VIP events and parties
- Community activities
- Private employee events
3 ways to make access to services easier for university students
Rethink how your student services hubs work by creating a centralized digital platform and an informed waiting experience for your students. Read our latest executive perspective on how Verint Appointment Booking and Queue Management applications can help your university support more students faster, improve efficiencies, and elevate the student experience.
Customer Case Studies
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Related resources
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Contact us about Appointment Booking and Queue Management today!
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