Verint Quality Bot: Automated quality management software to supercharge your contact center quality
Key features to drive AI Business Outcomes, Now™
AI-gestuurde formulieropbouw
Verminder de inspanning en kosten die gepaard gaan met het opstellen van evaluatieformulieren met de kracht van genAI en automatisering.
Multichannel-autoscore
Verminder de kosten voor supervisors met betrekking tot het evalueren van spraak- en digitale interacties, terwijl de dekking van de scores wordt vergroot.
Granulair Performance Management
Elimineer steekproeven en krijg een completer beeld van prestaties en naleving over alle interacties.
Create and refine evaluation forms quickly
Autoscore 100% of your customer interactions
Improve agent performance
Agent ervaringen verbeteren: Manieren om AI nu in je contactcenter te gebruiken
Een belangrijke uitdaging waar contactcenteragenten tegenwoordig mee te maken hebben, is het omgaan met repetitieve taken en strikte nalevingsprocessen, wat kan leiden tot hoge verloopcijfers en burn-out.
In ons nieuwste e-book presenteren we praktische, door AI aangedreven oplossingen, waaronder de Quality Bot, die de ervaring van de agent kunnen verbeteren, betere prestatiefeedback kunnen bieden voor verbeterde kwaliteits- en nalevingsbeheer, en directe bedrijfsresultaten kunnen stimuleren.
Download het e-book
Echte AI-inzichten binnen handbereik
Automate quality monitoring with ease
Meer dan Quality Bots
Onze Quality Bots werken naadloos samen met andere Verint AI- en CX-automatiseringsoplossingen. Of je nu de efficiëntie van werknemerscoaching verder wilt verbeteren, klantfeedback aan je kwaliteitsrapporten wilt toevoegen of de data-analyse wilt versnellen, wij hebben een bot voor je. Ontdek hier gerelateerde producten.
Aanbevolen informatie
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Veelgestelde vragen (FAQ)
AI-powered automated quality management enhances contact center performance by auto-scoring 100% of interactions, providing real-time insights, and reducing supervisor workload. By leveraging AI, businesses can improve agent coaching, boost compliance, and drive better customer experiences without increasing headcount.
Automating quality management with AI eliminates the scoring inefficiencies of traditional, more manual quality monitoring techniques, increases compliance coverage, and provides deeper insights into agent performance. Automation also helps businesses reduce costs, improve employee experience (EX), and make data-driven decisions to optimize operations.
AI autoscoring evaluates both voice and digital interactions, analyzing key performance indicators (KPIs) like script adherence, empathy, and compliance. By using artificial intelligence and automating evaluations, contact centers can achieve a more complete and objective view of agent performance without relying on manual sampling or extending supervisor headcount.
Yes, AI-powered quality management reduces compliance risks by autoscoring evaluations and ensuring 100% interaction coverage. Instead of relying on random sampling, AI-driven insights help businesses proactively identify and mitigate compliance issues before they escalate.
AI-powered automated quality management helps solve common contact center challenges such as limited supervisor capacity, manual scoring inefficiencies, inconsistent coaching, and compliance risks. By automating workflows, businesses can improve quality assurance and drive operational efficiency.
AI enhances agent coaching by providing real-time, data-driven insights into agent strengths and weaknesses. Automated evaluations help supervisors assign personalized coaching plans, ensuring agents receive targeted feedback to improve customer interactions and overall performance.
By automating evaluation processes, AI-powered quality management software reduces the need for manual scoring, decreases compliance penalties, and optimizes supervisor resources. Businesses can lower operational costs while maintaining high-quality customer service standards.
Yes, AI-powered automated quality management solutions like Verint Quality Bot seamlessly integrate with existing contact center workflows. Whether on-premises or cloud-based, AI automation enhances quality assurance without disrupting current processes.
Key features of an AI-powered quality management solution include multi-channel autoscoring, AI-driven evaluation form building, automated coaching insights, and compliance risk monitoring. These features ensure a scalable and effective quality monitoring and assurance program.
AI improves customer experience (CX) by ensuring consistent service quality, reducing errors, and enabling real-time performance monitoring. With AI-powered insights, businesses can enhance agent training, improve response times, and deliver superior customer interactions.
Neem contact op om meer te weten te komen over hoe je het kwaliteitsmanagementprogramma van je contactcenter kunt automatiseren
Bedankt
Bedankt voor je aanvraag. Een medewerker van het Verint-team neemt binnenkort contact met je op.