AI-Powered Engagement: Revolutionizing Customer Experiences with Kevin Benedict and Verint’s Jasen Williams

It’s no secret that the world of customer experience continues to change at a pace not imaginable even five years ago. Not that long ago, companies offered products, and consumers chose the ones they wanted.

Over the last 10-15 years, a gradual trend arose where consumers did more discovery before buying. Today, it’s less and less about the product and more about outcomes. People are buying outcomes—not just technology. How will this positively impact my business and offer a clear ROI?

Verint’s Jasen Williams, Global Vice President of Corporate Marketing, recently chatted with Kevin Benedict, a Futurist at TCS and host of Future of Business TV, to discuss how Verint’s bots are taking the guesswork out of AI by offering organizations AI business outcomes, now.

Listen to their conversation here.