Contact Center Pipeline: Hearing (and Understanding) the Customers

Today’s consumers have rapidly growing expectations that show no signs of slowing down. What was once considered a nice-to-have in the past is a demand today.

Competition is fierce. Are you listening to customer feedback and then using that feedback to distill insights for better customer experiences? Those who are create more loyal customers.

Check out Contact Center Pipeline’s recent interview with Verint’s Dave Singer to explore what today’s contact centers can do to better serve customers across a wide array of channels.