Contact Centre Pipeline: Closing the Engagement Capacity Gap in 2022
May 11, 2022
Chances are high that you still find it challenging to support winning customer experiences—perhaps now more than ever.
You’ve dealt with the dramatic, life-altering effects of the COVID-19 pandemic—and now your organization looks ahead to see a future of constant change and continued challenges in engaging with customers.
Like you, beyond reorienting operations and building a sustainable remote workforce, businesses face new difficulties, including widespread disruption in the global supply chain and significant staffing shortages amid the Great Resignation.
In fact, three-quarters of companies (76%) expect customer engagement challenges to increase in 2022 based on Verint’s second annual research study conducted on the Engagement Capacity Gap.
As you enter the third year of post-COVID operations, you need to acquire new customers and improve CX—and you probably need some help doing it.