Communications Analytics

Formerly known as Intelligent Voice

Find the compliance gaps in voice communications with AI-powered language recognition, transcription, and speech analytics capabilities, pre-trained for the financial markets.

AI-powered compliance for AI business outcomes

Smiling man taking a phone call while looking at his laptop.
Woman talking on the phone traveling

Key features

  • Compliance-focused LLMs and company-specific finetuning

    The solution is built on speech AI pre-trained for the special language of the trading floor to give you market-leading accuracy. In addition, the language models can be further tuned to better understand any company’s specific language through adding domain reference data such as chat, email, acronyms, or free text to the quick train process.

  • Automatic Language Recognition and Diarization

    Communications Analytics converts voice interactions captured by Verint Financial Compliance on any tool and platform into transcribed text automatically. The solution can identify the number of speakers in a conversation and anonymously segment the transcript according to speaker identity.

  • Automatic Language Detection and Multilingual Transcription

    The solution can identify more than 30 languages within an individual audio file and automatically transcribe in either the dominant language or multiple languages, depending on how it’s been configured.

  • Jumpto™ Topics

    Communications Analytics can automatically identify key topics within a conversation, providing a brief summary of what’s been said in a quickly and easily navigable way.

  • SmartTranscript™

    Communications Analytics creates a navigable soundwave visualization of the audio file, complete with alert terms and to help make the audio review process faster and more efficient.

  • Speech Identity

    Thanks to best-in-class anonymized passive biometric techniques, the solution can search for anonymized speaker identities in a secure database. This can help detect and link unknown parties through multiple channels, on conference calls or unauthorized use of turrets.

  • Automatic Sentiment Analysis

    The solution uses AI to understand and analyze speakers’ sentiments during a call. As rapid changes in sentiment are often the sign of potential misconduct, such insights can help you proactively prevent conduct risk. The sentiments are also mapped to the topics to provide further insights.

  • Baseline Summarization

    Using generative AI, Communications Analytics automatically creates a brief and precise summary of each conversation to further support the interaction review process.

  • Transcript Translation

    Communications Analytics can quickly and effortlessly translate transcriptions of spoken interactions into English with high accuracy, so you can more easily demonstrate compliance with applicable regulations.

Winner of the most innovative regulatory compliance monitoring category at A-Team Innovation Awards 2023

Boasting multiple first-of-its-kind capabilities such as capturing persistent chats and conditional recording in Microsoft Teams, Verint Financial Compliance has always been a product driven by innovation.

We’re happy to be recognized for our efforts and proud to serve the financial industry by providing robust quality and compliance solutions in this digital age.

See our Awards