Verint Intelligent Virtual Assistant (IVA)

Built on years of domain-specific and industry data

• The latest AI models are trained on decades of rich customer engagement data, ensuring brands can deliver automated, industry-specific experiences from day one. Verint IVA also leverages your existing knowledge resources to ensure accuracy.
• Verint IVA offers pre-packaged, industry specific NLU models to jump start your IVA efforts. Backed by a world-class dataset, these models detect highly accurate end user intentions and extract entities to generate personalized, intelligent responses.

Future-proofed investment through an LLM agnostic approach

• Incorporates commercial and third-party models, including generative AI and large language models (LLMs) so you can test and fine-tune bots in a unified environment.
• NLU and AI models are also continuously trained on a brand’s unique, new customer engagement data sets to discover emerging intents and drive up-to-the-minute CX automation opportunities.

Continuous improvement to virtual assistant performance

• Easily customizable dashboards and analytics about users, conversations, and performance so you can always see how your IVA is performing.
• Helps conversation designers see the entire user journey and behavior, usage and containment metrics, intent identification and failed tasks to provide visibility into areas of improvement.
• Works within your existing CX ecosystem so you can keep the platforms you’re already using while also benefiting from the power of Verint IVA.