Customer Engagement Solutions for Retailers
Building the optimal customer experience (CX) requires retailers to balance digital, in-store, and contact center experiences. Drive higher CSAT, NPS, loyalty, and revenue across channels and journeys with retail solutions from Verint.
The Holiday Survival Guide
Retailers using AI in the contact center are better equipped to deal with the holiday rush. They are more confident than non-AI users of delivering great CX in the face of increased seasonal volume. Find out how you can make it a happy holiday season for your customers and employees.
Product Lineup
Appointment Booking and Queue Management
Drive sales, loyalty, and productivity by creating a better store experience for your customers. Verint Appointment Booking and Queue Management software solutions are an integral part of the Verint Open Platform, enabling CX Automation for retailers. Our innovative solutions help you create seamless customer experience across your digital and physical communications channels.
- Verint Appointment Booking and Event Management – Acquire customers, increase conversion rates, and boost brand loyalty.
- Verint Queue Management – Retain walk-ins, reduce wait times, and increase spend.
These solutions help connect your digital and physical channels, meeting customers at their channel of choice, and providing the convenience they want for faster, more personalized service.
Verint Voice of the Customer
The key to outstanding CX isn’t one thing, it’s seeing the big picture. With Verint Voice of the Customer solutions, you can easily and automatically aggregate and integrate customer insights from across the enterprise, including contact center, digital, and in-location. By unifying and structuring your customer data, you finally have the clarity to drive high-value operational decisions across the organization that help to automate continuous CX, reduce customer effort and streamline the customer journey across multiple channels.
Verint Voice of the Customer empowers retailers to view, analyze and act on direct, indirect and inferred customer feedback to improve enterprise-wide customer engagement, reduce customer effort and drive successful CX programs by.
Workforce Management for Retail
Your retail employees need the flexibility to balance their busy lives with their work responsibilities. You need the right employees scheduled at the right time to meet customer expectations. Are you ready to increase productivity and satisfaction while improving customer experience?
Verint Workforce Management for retailers provides insights from hiring to staffing to scheduling across channels. You can now have visibility to forecast and schedule across in-store, contact center, and digital teams without sacrificing CX or efficiency.
Channel Automation
To create an optimal customer experience, retailers need to strike a balance between digital and traditional channels. Imagine if you could connect touchpoints across front and back-office workforces, offer a single source of contextual knowledge, and accurately analyze interactions.
With Verint Channel Automtaion, you can unify customer interactions across channels in a single-pane agent experience to power consistent conversations, leverage automation, and deploy staff flexibly all with fewer resources and less effort.
Verint Voice of the Customer amplifies digital transformation
GNC helps people live healthier lives by giving them easy access to wellness products. But, the ecommerce team felt the pressure when the world moved digital-first and online demand skyrocketed. They turned to Verint Voice of the Customer to improve feedback collection that gave them the insight needed to fix frustrating digital issues.
View the Case Study“GNC is a big company with many moving parts, but we’re all seeing the same feedback data, so we can coordinate and respond as one. Our customers have noticed, and we have clear evidence that the changes we made have had a positive impact on sales.” – GNC
Optimize digital communications to increase revenue
The Verint Experience Index for Retail 2022 found that digital interactions, whether by social or private messaging channels, are the most effective way for retailers to turn customer communications into sales. With the right historical data, your interactions can be tailored to each customer’s preferences and needs.
Are you sending the right message at the right time to create recurring purchases, decrease cart abandonment, and remove friction from the sales process? Now you can automate your digital-first interactions and include self-service purchase flows to lower effort.
Driving recommendations and repeat customers
Your customers demand seamless experiences across in-store and digital channels. If you fail to invest in the physical store or reimagine your digital experiences, you could lose the ability to understand your customer, which negatively impacts your ability to drive loyalty and repeat customers.
On the other hand, those who focus on improving the customer experience will see improved CSAT and NPS scores. By implementing a CX program to integrate online and in-store assets, you can remove friction from the buying process and gain more repeat sales and recommendations
Featured retail resources
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