Verint Intent Discovery Bot
The Intent Discovery Bot uses AI and natural language understanding to grasp the true intentions of what your customers are asking. The result? Better built bots that deliver better customer experiences and AI outcomes.
Start delivering better AI outcomes with the Intent Discovery Bot
Identify Key Customer Issues
Quickly analyze data and uncover valuable intents to understand priority customer needs and accordingly improve your self-service applications.
Boost Customer Engagement
AI and NLU help provide flawless understanding of customer intents to drive more intelligent, personalized interactions enabling customers to successfully complete self-service transactions.
Drive Better CX
Identify intents and transactions suitable for automation and shift them to self-service digital or voice channels in order to streamline contact center operations.
How Does the Intent Discovery Bot Work?
Imports and Prepares Data
Identifies and Classifies Intents
Builds and Improves CX
Continuous Containment Improvement
Imports and Prepares Data
Identifies and Classifies Intents
The Intent Discovery Bot uses AI to build models that quickly understand how customer inputs relate to one another and organizes data with similar customer goals, known as intents, into buckets. These buckets can then be reviewed in order to correctly identify common customer intents.
Builds and Improves CX
The Intent Discovery Bot reduces time and effort to build new self-service applications or improve your current technology. For example, the bot can provide newly identified intents to your intelligent virtual assistant or knowledge management platform so you an improve CX and provide better customer outcomes.
Continuous Containment Improvement
As your organization gains more and different customer engagement, the Intent Discovery Bot identifies those intents and improves upon your models to keep up with customers’ evolving needs and continue to drive more successful self-service engagements over time.
Improve Customer Interactions
Flexible and Effective
Deploy specialized bots across the enterprise with Verint Open Platform
Learn More About Verint Intent Discovery Bot
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