Harsha Bhogle is popularly acknowledged as the voice of Indian cricket and has been working in the sports broadcasting space for over 3 decades in various capacities.

He brings a fan’s perspective to the cricket telecast and is seen as a voice of reason which makes him acceptable across all cultures. His unique background, a chemical engineer and a management degree from IIM-Ahmedabad, India’s premier business school, has made him a role model for many.

He has been the face of some memorable broadcast signature programs like “Harsha Unplugged” and “Harsha On-line”. ESPN also launched a reality show titled “Harsha ki khoj” (Translated as The Search for Harsha) to find new anchors on their channel.

Manish Shah is a highly regarded and respected senior business leader in the Asia Pacific region with experience of more than 30 years of business technology, customer engagement and customer experience management. Since joining Verint almost 20 years ago as the first employee in the APAC region, under his leadership, Verint has achieved significant market share and became absoluate leader in providing AI and Automation driven Cloud Customer Engagement.

Manish is passionate about digital transformation, analytics and automation and is often invited to speak on BPO, Shared Services, Customer Experience and Customer Engagement. His expertise and insights is sought after by clients, IT and technology professionals, the media and other industry influencers.

Anil Chawla is a digital transformation evangelist, who is driven by relationships to deliver excellence in customer engagement and experience.

He is a highly respected business leader in the industry with over two decades of experience in business transformation, strategic planning, sales execution, pre-sales, technical consulting partner engagement and customer engagement.

Since the start of his journey with Verint in 2012, Anil has delivered sustained revenue growth and has consistently exceeded organizational expectations. With responsibilities to achieve revenue, profitability and market share, under his leadership, Verint is now the strategic partner for several South Asian organizations across key verticals like Enterprise, BPO, BFSI, Telecom, Retail, shared service centers and citizen services.

Anil is an empathetic leader who is endorsed by his peers for steering Customer Experience (CX) outcomes, operational efficiencies through AI & Analytics driven Automation.

Anil Joglekar, a legend in the IT industry with over 40 years of transformative influence, has been at the helm of CS Infocomm as its Founder and Managing Director. He embodies a customer-centric philosophy that has captured the admiration of India’s corporate and BPO sectors.

Anil’s inventive genius shines through his groundbreaking creations, including the patented “Enterprise Collaboration Hub” (ECH), which has reshaped unified customer experiences. His trailblazing introduction of “Interactive Voice Response” (IVR) technology in India in 1995 and the pioneering concept of “Unified Contact Centers” have propelled industry growth over the past three decades.

But the innovation doesn’t stop there. Anil’s latest brainchild, ‘@HOME,’ a digital interaction platform, emerged during the pandemic. It is an integrated virtual platform designed to empower organizations to create immersive and personalized customer interactions from the comfort of their homes.

Anil’s mastery of Unified AI, used to personalize digital interactions, has significantly elevated customer experiences, nurturing loyalty, and driving remarkable revenue growth. Globally recognized as an industry thought leader and mentor, Anil is a coveted speaker at technology conferences and a driving force behind CS Infocomm’s extraordinary success.

Rajesh Yadav is an archetypal technology wizard. From his perch as the Global Head of Technology, Rajesh keeps a bird’s eye view on the emerging trends in voice & data technologies and simultaneously, has an insight into both the intrinsic as well as extrinsic aspects of intractable problems that customers pose to CS Infocomm.

His experience on the infrastructure side of technology as well application solutions allows him to have a 360o view of the technology landscape, devising innovative solution that leverage his gargantuan knowledge. Rajesh manages a large service delivery and R & D team and has created a new crop of exceptional technology talent in-house. Owing to deep learning on Contact Center technology platforms, Rajesh has earned respects for his stellar insights from industry leading OEM’s.

Rajesh personally has built empathetic connections with more than 200 customers that currently work with CS Infocomm. Rajesh embodies the focus on “Customer Delight” at CS Infocomm and his leadership has invigorated his team to tread on the same path with greater vigour.