Take Action with Verint Voice of the Customer
Mobilize insights in real-time to improve customer conversions and identify opportunities to embed CX automation into workflows.
Resolve Customer Struggles in Real-Time
The Struggle Detection Bot and the Digital Containment Bot operate seamlessly to identify and resolve user challenges in real time, providing tailored support for elevated customer engagement. Whether on your website or mobile app, the bots ensure swift issue resolution, minimizing the need for additional customer service interventions. Leveraging the power of behavioral data and AI, these bots reshape your customer experience by optimizing web containment and reducing support costs.
Inform Your Agent Coaching
Drill down from customer feedback into specific call recordings, digital interactions or even web and mobile sessions for further analysis and inform bespoke agent coaching that will improve the effectiveness of your customer experience.
Verint Recognized as VoC Leader
The need to listen to, understand and engage with customer feedback is greater than ever. With numerous solutions on the market, it’s important to understand what makes a Leader.
That’s why the IDC MarketScape evaluated vendors in their IDC MarketScape: Worldwide Voice of the Customer Applications 2023-2024 Assessment.
Verint is proud to be recognized as a Leader by the IDC MarketScape, reaffirming our commitment to excellence and world class VoC.
Predictive Modeling for Customer Behavior
Add advanced visibility and deeper insights into your CX strategy by drilling down into trends and identifying areas for improvement. Verint uses predictive modeling to connect customer experiences to business outcomes for rich and reliable insights that enable you to make powerful CX decisions that drive growth.
Engage Customers at Scale with Verint Channel Automation
Use the actionable insights from Verint Voice of the Customer to optimize your omnichannel CX with Verint Channel Automation.
Empower your customers and agents with seamless cross-channel experiences that reduce average handle time and support costs while improving customer satisfaction and retention.
From a single solution, you can deliver seamless customer experiences across WhatsApp, Facebook Messenger, Twitter DM, Email, and Live Chat with built-in automation to handle common customer inquiries and reduce your support costs.
Listen, analyze and act with Verint Voice of the Customer
Voice of the Customer Insights
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