Predictive Modeling

Use AI-powered analytics to elevate CX by maximizing the impact of experiential data gathered from customer and employee interactions across every channel and touchpoint.

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Improve customer experience

What’s the secret to consistently superior CX? In a word: actionability. To achieve it, leaders stress coordination, consolidation, and a healthy dose of AI. Learn how you can level up your CX strategy.

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Better Outcomes Through Data-Driven Insight

Without knowing which actions will yield real benefits, business decision-making can quickly become a guessing game. Relying on simple correlations, incomplete data, or faulty assumptions based on previous experience can waste valuable time and resources.

Verint Predictive Modeling can help. This innovative suite of solutions delivers a 360-degree view of customer and employee experiences by measuring them across various touchpoints and predicting the best ways to enhance them. Armed with this insight, you can make better, more informed decisions that impact revenue, loyalty, retention, and competitive advantage.

Leverage AI for an Improved Customer Journey

Predictive Modeling leverages artificial intelligence technologies and a patented, predictive experience management (XM) data science model developed over nearly 20 years.

Its cause-and-effect framework can enable you to connect drivers of customer and employee satisfaction at individual touchpoints in the customer journey with measurable business outcomes, such as likelihood to purchase, recommend, return, and more.

Because we’ve applied our proven predictive data-science model consistently for so many years, we can enable you to benchmark your organization’s performance against peers and best-in-class in more than 800 categories. So you can know exactly how your organization compares, and formulate targeted strategies and tactics for improvement.

Proven Results: the Comerica Bank Story

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Capture and Measure Experiences

Unlike point solutions that offer a fragmented view, Predictive Modeling captures and measures feedback from every touchpoint, interaction, and format, consolidating it in one place.

Easy-to-use tools allow authorized users to quickly check performance, drill down, or run reports. The solution’s patented Priority Index calculates and ranks experience scores, helping detect sudden changes in CX performance and prioritize actions. A mobile app ensures insights are available on the go.

The Right Tool for Every Experience

Get the right level of detail for each customer interaction.

Predictive Measurement Surveys reveal a complete picture of your customers’ experiences, helping teams prioritize changes and act with confidence. Our Predictive Engagement Surveys capture CSAT, NPS®, or other metrics with just three questions, completed in less than 15 seconds.

No matter how vast or complex your data is, Verint Experience Cloud ensures you have control with the power of Verint Predictive Modeling behind every decision.

"Verint Predictive Modeling presently provides a comprehensive solution for buyers, offering a wealth of integrations and benchmarking and session replay capabilities."
Forrester, the Forrester Wave Digital Voice-of-the-Customer Platforms Q2 2019, May 20, 2019

Featured Voice of the Customer Resources

Comerica Ties Digital Banking Improvements to Customer Satisfaction
Comerica Ties Digital Banking Improvements to Customer Satisfaction
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Carnival Cruise Line Sets Sail with Verint
Carnival Cruise Line’s contact center handles 10 million calls a year, approximately seven million for service and three million for sales.
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Metrigy MetriStar Awards: Voice of the Customer Platforms
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Consulta
Consulta Uses Voice of the Customer Survey Insights to Help Clients Optimise the Customer Experience
Casestudy