Verint Speech Analytics

Verint is proud to offer the most-used and highest-rated speech analytics software on the market. Learn how to get more insights out of every interaction.

Unrivaled Comprehension Accuracy

Powered by Verint Da Vinci AI & Analytics, this speech analytics solution can provide unmatched transcription and comprehension accuracy at your fingertips. With Verint, you can accurately process voice with complete speaker separated transcription for 100% of customer interactions.

Comprehensive analysis includes:

  • AI-driven conversational themes
  • Push-button root cause analysis
  • Emerging trends on categories and unlimited terms
  • Sentiment analysis and core on every interaction
  • Visual map of every call
  • Automated KPI calculations and more

Contact Us about Speech Analytics Today

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Key Features

  • Unified visual player

    See combined insights about your interactions in one screen, including call transcript, emotions, topics, screen recording, tags, and QA evaluations.

  • Accurate transcription

    Industry-leading transcription accuracy of 100% of calls. Powered by Verint Da Vinci AI and Analytics, the transcription produces over 90% comprehension accuracy.

  • Improve operational efficiency

    Reduce average handle time, silence time, holds and transfers by identifying process inefficiencies, knowledge gaps, technical failures, and more.

  • Reveal occurrences of non-compliance

    Analyze 100% of calls to spot every occurrence of non-compliance, avoiding potential fines and penalties.

  • Improve the customer experience

    Use automated sentiment analysis to identify warning trends impacting customer experience and proactively identify coaching opportunities, improving CSAT and NPS.

What Can Verint Speech Analytics Software Do?

Speech analytics is a kind of software that is built to transcribe and analyze phone call audio. The true purpose of this technology is to screen a large pool of call audio to extract insights around customer satisfaction and behavior, and to glean other insights to improve call efficacy. 

 

Traditionally, call centers could only screen and process less than 10% of their total calls, allowing many of them to slip through. It is through artificial intelligence (AI) and natural language processing technology that powers speech analytics software to transcribe and analyze a much larger volume of call audio than what was previously possible through manual efforts.

Several of the biggest benefits of speech analytics include:

  • Improved call center performance
  • Better customer experiences
  • Reduced costs
  • Reduced customer churn
  • Identifying business process optimizations
  • Better compliance outcomes

Talk to an Expert

* verplicht veld

Verint streeft ernaar om uw persoonsgegevens in overeenstemming met ons privacybeleid te behandelen en te beschermen.

Deze site is beveiligd door reCAPTCHA en het privacybeleid van Google en de servicevoorwaarden zijn van toepassing.

Thank You

Thank you for your request. A Verint team member will follow up with you soon.