Government & Public Sector Solutions

Residents expect public services and information to be available 24/7.

Deliver digital customer services over a variety of channels. Enable self-service via web and mobile applications. Integrate knowledge management and case management solutions for increased efficiency and enhanced user experience.

Residents expect to be able to engage with local authorities at any time, often without having to speak to a member of your staff. Budget constraints are also forcing change. Forward-thinking public services are turning to cloud and self-service technologies that can help:

• Minimize call volumes and help citizens transact online.
• Automatically send citizens service request progress notifications.
• Configure and deploy new services without having to rely on IT.
• Enhance compliance with internal processes.

Capture, archive, manage, and retrieve mission-critical information in your public safety answering point (PSAPs) – and other emergency call handling facility – to improve response times, accelerate incident-reconstruction and strengthen citizen trust.

Capture, archive, manage, and retrieve mission-critical information in your public safety answering point (PSAPs) – and other emergency call handling facility – to improve response times, accelerate incident-reconstruction and strengthen citizen trust.

Leverage an NG-9-1-1-ready, multichannel call logging and incident reconstruction solution – specifically designed for PSAPs Now you can:

• Reduce the complexity of multichannel recording.
• Turn multimodal data into actionable insights.
• Accelerate incident reconstruction.
• Improve employee engagement and call-taker training.

Educational institutions are increasingly turning to technology to create inspiring learning experiences.

We can enable you to:

• Support collaborative learning.
• Deliver a platform for knowledge sharing and community building for educators and students.
• Manage community data while maintaining compliance.
• Provide your students with 24/7 support.

Balancing intense competition and budgetary pressures are common challenges healthcare organizations navigate. With Verint, you can improve service quality, increase efficiency, and reduce costs.

Now you can:

• Improve service levels across multiple channels.
•  Build an enhanced knowledge management system and relay accurate information to your patients and agents.
• Increase agent productivity and elevate customer satisfaction.
• Comply with internal processes and data protection regulations.

Verint can help you address common data protection challenges – such as meeting the privacy and security requirements set forth in the Health Insurance Portability and Accountability Act (“HIPAA”) and the Health Information Technology for Economic Clinical Health (“HITECH”) Act.