Verint Services

Verint Onboarding Services facilitates a smooth application implementation. Verint experts and our partners help you plan, implement, and integrate your solutions efficiently, and increase knowledge and best practices across your organization.

Our customers have told us they prefer to quickly gain familiarity with solutions and then expand use of features based on their specific needs. As a result, we crafted Verint Starter Services Packages for most solutions that enable you to get up and running quickly while minimizing services costs.

And for those instances where your environment or needs are more extensive than a standard configuration, Verint still offers tailored services so help you design, build and implement your Verint solution(s) to meet your unique needs.

Our business consultants help you achieve operational and customer experience goals through strategic guidance, adoption of best practices, and integration of proven methodologies across your organization. Our goal is to help you improve operational performance, strengthen customer interactions and relationships, and realize tangible business results. We can help you:

• Close the Engagement Capacity Gap through actionable strategies supported by data analysis and insights.
• Improve efficiencies so you can meet customer engagement needs with the same budget and staff.
• Strike the right balance between automation and human touch, enabling you to scale your business with digital and self-service solutions.
• Extract, connect and interpret data from interactions across your enterprise to create a more complete view of your customer journeys, needs and sentiments.
• Analyze and improve your management processes to help break down data, people, and departmental siloes.

Value Realization Services help our customers mature and optimize their use of Verint software post-implementation, resulting in a clear path to value and increased solution adoption. We can help you regain focus on the desired business outcomes and promote standardized application usage, processes and governance needed to ensure continuous value creation.

We offer a host of Value Realization Services for a wide range of Verint solutions. Explore the Services Catalog on Verint Connect to discover what’s available.

Check out the eBook: How to Avoid the Top 5 Pitfalls of Software Value Realization

Verint Academy, accessible through Verint Connect, houses a large library of self-paced training options available at no additional charge for SaaS customers. Verint Academy provides interactive learning experiences to support different types of learners and different levels of experience, with instructor-led classes and self-paced, on-demand learning available anytime, anywhere. This helps ensure solution adoption by keeping team members up to date on solution capabilities.

One of the greatest threats to solution adoption and value realization is employee churn. As employees change roles or team members are brought on board, Verint Academy can help ensure the new team members are fully versed in the capabilities of your Verint solutions. Verint Academy helps support you through your entire customer journey.

Rising customer expectations have led to dozens of channels, hundreds of journeys, millions of digital consumers and billions of transactions. You can’t simply hire more people to solve this problem. A new approach is needed.

That’s where Verint Technical Managed Services comes in. We can supplement your staff and bring our expertise to help you run, change and adapt your operations in a matter of weeks – not months or years.

Learn more about Verint Technology Managed Services.

What if you could “dial a friend” to answer questions about Verint applications?  Verint AdviceLine is an Ask the Expert service designed to provide you with quick guidance on operational or business practice questions. AdviceLine provides you with one-hour, one-on-one sessions with an experienced consultant on a wide range of operational topics.

Learn more: Download the AdviceLine U.S. brochure.

Schedule a session: If your company has purchased AdviceLine and you would like to schedule a session, please fill out and submit the contact form.