Why Verint Channels & Desktop?
Een enkele agent-desktop voor spraak- en digitale kanalen
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Unified Agent Desktop
Unify customer interactions across telephony and digital channels in a single agent workspace for better flexibility, agility, and agent capacity.
- Simplify customer engagement across all channels with a single agent experience and omnichannel workflows.
- Orchestrate the workforce across all engagement channels, dismantling silos and improving workforce agility.
- A unified view of customer interactions helps agents provide more consistent and accurate responses.
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Digitale Engagement-kanalen
Support seamless customer experiences across digital channels, such as Facebook Messenger, WhatsApp, X Direct Messages (formerly Twitter DM), email and live chat.
- Enhance customer loyalty by delivering personalized customer experiences on your customers channels of choice.
- Benut de kracht van AI om de klantervaring over digitale kanalen te automatiseren, de klanttevredenheid te verbeteren en de ondersteuningskosten te verlagen.
- AI-powered routing works across digital channels to ensure customers reach the right resource at the right time for improved first contact resolution.
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Verint Voice Channel
Geniet van volledige keuzevrijheid op het gebied van telefonie terwijl je de mogelijkheden van het Verint Open Platform benut om nu direct AI-bedrijfsresultaten te leveren.
- Volledige flexibiliteit om je eigen ACD te behouden, je eigen ACD mee te nemen of ons native Verint Voice Channel te gebruiken.
- Verint IVA Voice stelt AI-gestuurde zelfservice via telefonie en spraakgestuurde kanalen mogelijk, waardoor het oplossingspercentage met minstens 20% toeneemt.
- Voeg Verint Callback toe aan je spraakkanaal om pieken in het belvolume te beheren, en realiseer verlaging van het aantal afgebroken gesprekken en een verbetering van de ervaring. Voor agenten en klanten.
Discover How AI is Changing Self-Service
Lever AI-bedrijfsresultaten via spraak- en digitale kanalen
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Verint Intelligent Virtual Assistant
Bied gepersonaliseerde selfservice-ervaringen aan via spraak- of digitale kanalen om klantvragen effectief te beheersen en de werklast van agenten te verminderen, waarbij de effectiviteit continu wordt verbeterd door AI.
- Benut de kracht van Verint IVA met vooraf gebouwde, industriespecifieke modellen voor natuurlijke taalverwerking (NLU) om veelvoorkomende klantvragen af te handelen.
- There’s no need to rip and replace, you can modernize your legacy IVR with Verint IVA Voice without disruption.
- Increase self-service team capacity by automating the manual workflows that are usually required to build, manage and refine conversational flows.
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Verint Agent Copilot Bots
Automate manual micro-workflows and double your contact center agent capacity with Verint Agent Copilot Bots. Whether you’re looking to increase sales, reduce after call work, or shorten the time support agents spend looking for information, we’ve got a bot for that.
- Interaction Wrap Up Bot uses generative AI to automatically craft a call summary at the conclusion of an interaction, dramatically reducing after-call work.
- Smart Transfer Bot routes interactions with full context, reducing each assisted service call by about 30 seconds and can increase agent capacity by 10%.
- Verint Coaching Bots provide the assistance your agents need, in real-time and based on your business priorities, so you can reduce average handle time, increase revenue and improve customer satisfaction.
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Verint Knowledge Management
Our market-leading knowledge management provides a single source of truth for your agents and intelligent virtual assistants for stronger AI outcomes.
- Use Verint Knowledge Management with any agent desktop environment to provide agents with the contextual knowledge they need through AI-powered search to increase agent capacity.
- Improve IVA containment rates with an accurate, single source of truth that can be used to source conversational answers and increase IVA intelligence.
- Use AI-powered search to ensure agents have the right information at the right time to deliver the best possible service.
Onderdeel van Verint Open Platform
Start Now and See Value Quickly with Verint Channels & Desktop
Stuur direct op AI-bedrijfsresultaten
CX Automation Insights
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Veelgestelde vragen over digitale betrokkenheid
Digital engagement is the method of interacting with customers over digital channels, such as email, private messaging, and live chat to build relationships, power digital customer service, and drive customer loyalty.
Customers expect to interact with brands in much the same way they do with friends and family. This means that businesses must engage across a wider range of channels than ever before. From live chat to messaging apps, email to social media, customers have the same expectations of an effortless experience regardless of channel.
Organizations need a new approach to help manage this growing customer preference – one that allows them to meet increasing customer expectations and interactions while breaking down workforce silos that can result when new channels are added – making it possible for brands to engage in a truly omnichannel way.
Digital engagement channels include your brand’s website, online community, social media channels, private messaging apps, email, and live chat channels.
Klantbetrokkenheid begint hier.
Leer hoe Verint-oplossingen zinvolle bedrijfsresultaten stimuleren in verschillende sectoren. Neem vandaag nog contact op met een Verint-vertegenwoordiger.
Bedankt
Bedankt voor je aanvraag. Een medewerker van het Verint-team neemt binnenkort contact met je op.