Verint TimeFlex Bot Reimagines Call Center Scheduling Software
Your employees demand more work/life balance. With TimeFlex, AI empowers agents to make unlimited schedule changes.
AI Business Outcomes from Verint Customers
$4.5M Saved
An insurer reduced attrition by 30% by providing agents unlimited scheduling flexibility.

Verint TimeFlex Bot receives 2024 CUSTOMER Product of the Year and 2024 Future of Work Product of the Year Awards


"The CUSTOMER Product of the Year Award highlights products that enable their clients to meet and exceed customers’ expectations for service quality, timeliness, and effectiveness.”
Meet the TimeFlex Bot

Call centers lack employee scheduling flexibility

Improving the Agent Experience: Ways to Use AI in Your Contact Center Now
A significant challenge contact center agents face today is the lack of scheduling flexibility, which can lead to high attrition rates and burnout.
In our latest eBook, we present practical, AI-powered solutions, including the TimeFlex Bot, that can improve the agent experience, increase scheduling flexibility, and drive immediate business outcomes.
Download the Ebook
It’s fast and easy to get started

How the TimeFlex Bot works

Increase retention and reduce absenteeism

Enhance overall schedule quality

“It’s empowering the agent, which increases employee satisfaction, which hopefully translates over to an improved customer experience.” - Brent Leary, Partner, CRM Essentials and co-founder of the Playaz Productions Network
Featured resources
Verint TimeFlex Demo
Verint TimeFlex provides an unprecedented amount of flexibility to call center employees, empowering them to make changes to their schedule when life happens.
Valoir View Analyst Report
Check Out the InfographicThe Verint TimeFlex Bot provides agents with autonomous shift changing, shift splitting, and scheduling changes without the need for manager intervention or approval.
Improving the agent experience eBook
Read the eBookIn our latest eBook, we present practical, AI-powered solutions, including the TimeFlex Bot, that can improve the contact center agent experience, increase scheduling flexibility, and drive immediate business outcomes.