Verint delivers differentiated VOC outcomes
Verenig CX-gegevens
Alle VOC-gegevens uit alle bronnen, inclusief enquête- en gedragsgegevens.
Verhoog Analytics
Verbeter de klantervaring met de beste data-analysetools.
Automatiseer Acties
Prioriteer de juiste acties in real-time via CX-automatisering.
VOC solutions for your entire CX operation
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Web & Mobile
Verhoog de prestaties van je website, mobiele app en winkel door de klantervaring te analyseren en in real-time actie te ondernemen.
- Feedback van klanten in-the-moment: Volg en analyseer de volledige digitale klantreis over elk contactpunt en verbeter de klantervaring in real-time met geautomatiseerde acties.
- Proactieve Actie: Gebruik de digitale luisterengine van Verint om problemen in real-time te detecteren en op te lossen, waardoor NPS, inkomsten en webbehoudpercentages verbeteren.
- AI-gestuurde voorspellende modellering: Begrijp klantgedrag en geef prioriteit aan waarde-gedreven verbeteringen.
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Survey Management
Unify survey data from every customer and employee touchpoint to develop meaningful CX/EX insights.
- Creation and Delivery: create and edit surveys in-house or use Verint’s expertise to support as a managed service to collect customer feedback.
- Omnichannel Feedback: Enquête op grote schaal over elk contactpunt voor gerichte feedback van klanten en elke medewerker in je bedrijf.
- Real-Time Action: Brands can build business-specific case management alerts and triggers based on bespoke rules, data and customer actions.
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Enterprise CX
Unify all consumer and contact center data to develop valuable customer insights across the enterprise.
- Verint Engagement Data Hub: Unify insights from direct feedback, voice and text analytics, and third-party data for a unified view.
- Automated Actions: Connected listening posts enable you to trigger actions based on feedback, conversations, and customer sentiment across the journey.
- Advanced Data Visualizations: Aggregate text, speech, survey and inferred customer data, into intuitive visualizations to develop enterprise-wide CX/EX insights.
Manage your CX like NASA
Resultaten:
- Maakt het mogelijk om feedback op grote schaal te verzamelen, te analyseren en actie op te ondernemen
- Informeert website- en navigatiewijzigingen voor verbeterde klantervaring
- Biedt kwalitatieve feedback om verbeterde contentcreatie te begeleiden
Turn customer feedback into automated actions
Een toonaangevende oplossing die automatisch woorden, zinnen, categorieën en thema's in elke steminteractie kan ontdekken en analyseren, waardoor gedragsgegevens worden gegenereerd die directe zakelijke resultaten voor je organisatie opleveren.
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Use customer session replays and digital engagement data from mouse tracks, touch gestures, clicks and form interactions to optimize digital CX across your website and mobile app.
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Analyze large volumes of unstructured data from text-based interactions across digital channels and identify topics and significant trends, as well as customer sentiment from every text-based customer interaction.
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Verint recognized as VOC leader
Automate CX and prioritize actions
Voor managers: Data Insights Bot
Toegang tot CX-gegevens is nog nooit zo eenvoudig geweest. Verint Data Insights Bot gebruikt AI om de toegang tot inzichten in gedragsgegevens te automatiseren, waarbij automatisch dashboards worden gegenereerd, zodat elke gebruiker op elk moment gegevens in elk format kan zien.
For Customers: Struggle Detection Bot
Identify customer struggles and take action in real-time to repair the customer experience. Verint analyzes millions of clicks, gestures and taps as they happen to allow you to visualize and quickly act on trends and anomalies during digital interactions.
For Analysts: Genie Bot
Verint Genie Bot uses generative AI to significantly reduce the time from data collection to impact. The bot gives analysts the power to access immediate insights from unstructured data down to individual interaction level.
Deliver great citizen experiences with Verint VOC – FedRAMP
Stuur direct op AI-bedrijfsresultaten
Voice of the Customer products
Voice of the Customer insights
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Verint Voice of the Customer: Frequently asked questions
Voice of the Customer (VoC) solutions are tools and strategies designed to capture, analyze, and act on customer feedback. These solutions help businesses understand customer needs, preferences, and pain points, enabling them to enhance the customer experience.
VoC solutions are crucial for:
- Identifying customer satisfaction levels.
- Uncovering areas of improvement in products or services.
- Enhancing loyalty and retention rates.
- Driving strategic decision-making based on real customer insights.
VoC solutions typically follow four key steps:
- Listen: Collect feedback via surveys, and customer service interactions.
- Analyze: Use AI or analytics tools to derive actionable insights.
- Act: Implement changes based on customer feedback.
- Monitor: Track improvements and customer satisfaction over time.
VoC solutions enhance experiences by identifying key pain points and delivering solutions tailored to customer needs. By addressing issues proactively, businesses can improve satisfaction, build loyalty, and create personalized interactions.
The Voice of the Customer (VoC) methodology involves systematically gathering and analyzing customer feedback to understand their needs and preferences. It typically involves surveys, multichannel listening and monitoring digital behavior, followed by action plans to address customer insight.
An example of a VoC program is a company using AI-powered tools to analyze customer surveys and trigger automated actions based on the feedback. This data informs product improvements, streamlines customer support, and enhances loyalty by addressing common pain points.
To implement a VoC strategy:
- Define objectives and key performance indicators (KPIs).
- Select tools to capture customer feedback.
- Analyze data for actionable insights.
- Involve all departments to execute improvements.
- Continuously evaluate the program for effectiveness.
Benut de kracht van een uniforme klantervaring.
Leer hoe Verint Voice of the Customer je kan helpen om gegevens over alle afdelingen heen te verbinden voor bruikbare inzichten die betere zakelijke beslissingen stimuleren. Neem vandaag nog contact met ons op.
Bedankt
Bedankt voor je aanvraag. Een medewerker van het Verint-team neemt binnenkort contact met je op.