AIM Forecasting
Automated multi-channel forecasting solution for contact centers
Why partner with AIM Forecasting
Use machine learning to accurately forecast incoming traffic for your customer service. AIM Forecasting lets you create long and short term forecasts at the same time, incorporating the impact of holidays, marketing campaigns and other events. Also suited for cleaning noise from your historical data. Built by WFM professionals, for WFM professionals, the goal of this solution is to improve your forecast accuracy while saving time. All forecasts and other data can be exported to Excel.