Google ChromeOS

Want to securely capture and manage contact center interactions from Chromebooks? You’ve come to the right place.

ChromeOS Screen Recording with Verint

ChromeOS Screen Recording benefits

Screen recording used in conjunction with audio recording provides a full picture of your contact center interactions, so you can ensure they are efficient, accurate, and compliant. By leveraging ChromeOS screen recording capabilities with Verint, you can:

  • Monitor At-Home Agents: Allows managers to monitor ‘at home’ or distributed workplace agent’s activities.
  • Monitor Email and Chat: Managers and agents can now review usage and agent performance in these channels.
  • Improve Post-Call Coaching: Provides a record of what happens after a phone conversation ends. Managers can help agents improve efficiency through monitoring of work habits and post-call coaching.

Featured products

  • Engagement Data Hub

    Capture and manage contact center interaction data across any channel. Easily connect screen and audio recordings into a single repository.