Google ChromeOS
Want to securely capture and manage contact center interactions from Chromebooks? You’ve come to the right place.
About Google ChromeOS
ChromeOS Screen Recording with Verint
How does ChromeOS Screen Recording work?
ChromeOS Screen Recording benefits
Screen recording used in conjunction with audio recording provides a full picture of your contact center interactions, so you can ensure they are efficient, accurate, and compliant. By leveraging ChromeOS screen recording capabilities with Verint, you can:
- Monitor At-Home Agents: Allows managers to monitor ‘at home’ or distributed workplace agent’s activities.
- Monitor Email and Chat: Managers and agents can now review usage and agent performance in these channels.
- Improve Post-Call Coaching: Provides a record of what happens after a phone conversation ends. Managers can help agents improve efficiency through monitoring of work habits and post-call coaching.