ChromeOS Screen Recording with Verint

ChromeOS Screen Recording benefits

Screen recording used in conjunction with audio recording provides a full picture of your contact center interactions, so you can ensure they are efficient, accurate, and compliant. By leveraging ChromeOS screen recording capabilities with Verint, you can:

  • Monitor At-Home Agents: Allows managers to monitor ‘at home’ or distributed workplace agent’s activities.
  • Monitor Email and Chat: Managers and agents can now review usage and agent performance in these channels.
  • Improve Post-Call Coaching: Provides a record of what happens after a phone conversation ends. Managers can help agents improve efficiency through monitoring of work habits and post-call coaching.

Featured products

  • Engagement Data Hub

    Capture and manage contact center interaction data across any channel. Easily connect screen and audio recordings into a single repository.