About Google ChromeOS

ChromeOS Screen Recording with Verint


How does ChromeOS Screen Recording work?

ChromeOS Screen Recording benefits
Screen recording used in conjunction with audio recording provides a full picture of your contact center interactions, so you can ensure they are efficient, accurate, and compliant. By leveraging ChromeOS screen recording capabilities with Verint, you can:
- Monitor At-Home Agents: Allows managers to monitor ‘at home’ or distributed workplace agent’s activities.
- Monitor Email and Chat: Managers and agents can now review usage and agent performance in these channels.
- Improve Post-Call Coaching: Provides a record of what happens after a phone conversation ends. Managers can help agents improve efficiency through monitoring of work habits and post-call coaching.
