Verint Open CCaaS: Increase CX Automation with the Leading Contact Center Platform
The Verint Open Platform Difference
Real AI
Latest AI models, trained on customer data, embedded in customer workflows
Significant ROI
AI-powered bots deliver clear business outcomes with measurable ROI
Fast Deployments
Easy to deploy in weeks. Expand over time.
Integrate AI-Powered Bots Into Every Workflow to Deliver AI Business Outcomes, Now
Agent Bots
- Voice and Digital Containment Bot
- Interaction Wrap Up Bot
- Real-Time Coaching Bot
- Knowledge Suggestion Bot
- Agent Transfer Bot, and more
Enterprise Bots
- Workload Forecasting Bot
- Performance Scoring Bot
- Data Insight Bot
- TimeFlex Bot
- Knowledge Creation Bot, and more
Verint Open Platform is flexible, modular, and future proof
Because the platform is open in every dimension, Verint provides capabilities no other vendor can offer.
- Flexible: Keep the existing solutions that work for you, in the cloud or on-premises. With Verint, you don’t have to throw away applications like ACD or CRM that are still working just because you are switching platforms.
- Modular: Pick and choose what parts of the platform you want to deploy first and see AI Business Outcomes Now rather than waiting through a risky and disruptive rip and replace project. With Verint, you can deploy a bot in just a month and start seeing immediate ROI.
- Future Proof: AI is evolving at a rapid pace. Verint Da Vinci will continue to use new AI models from any source so your platform will not become outdated.
See the Verint Open Platform in Action
See how you can leverage an open platform with data and AI at the core to increase CX automation and deliver AI Business Outcomes. Now.
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