BPO Fights Self-Service Fraud with Verint Call Risk Scoring Bot
Verint AI-Powered Bot Blocks $6 Million in Self-Service Fraud Attempts in One Month
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Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that a business process outsourcer (BPO) reported groundbreaking AI business outcomes using the Verint Call Risk Scoring Bot, blocking $6 million of self-service fraudulent attempts throughout July 2024.
The BPO is offering citizens a self-service tool to collect state unemployment insurance payments. As sophisticated fraudsters aggressively target such programs, the BPO chose the Verint Open Platform to deliver fraud protection for its self-service offering. Today, the Verint Call Risk Scoring Bot proactively analyzes customer behavior data and detects fraudulent patterns.
“The Verint Call Risk Scoring Bot actively detects and mitigates fraud before it occurs, delivering strong and tangible AI business outcomes. The bot now enables the BPO to protect unemployment insurance payments for millions of consumers while safeguarding tens of millions of taxpayer dollars,” says Verint’s David Singer, global vice president, Go-to-Market.
Visit Verint Call Risk Scoring Bot to learn more.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands – including more than 80 of the Fortune 100 companies – use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise.
Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at Verint.com.
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