Automobile Protection Corporation (APCO) Drives Innovation and Process Improvements with Verint
Automobile Protection Corporation (APCO) is a leading marketer and administrator of extended vehicle service contracts, warranties, and other related products sold primarily by automobile dealers located throughout the United States


The results
Maintained consistent service levels
Improved speed-to answer times
Continual training and skills advancement
About APCO

Ongoing process improvement and agent coaching

Solution: Workforce Management for staff planning, forecasting and scheduling

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Benefits: Improved scheduling and call coverage
