Harel Group Implements Best-of-Breed Verint Open CCaaS Platform Solutions for Seamless Call Monitoring and Analysis

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Results

  • Uncovered real-time customer sentiment trends and insights to identify areas of opportunity or concern.

  • Streamlined performance monitoring on a single integrated platform for more efficient agent training and evaluation.

  • Gained a deeper understanding of customer needs and expectations to improve customer satisfaction and reduce churn.

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