Luxury Fashion Retailer Increases Sales and Customer Retention with In-Store and Video Appointments
Appointments for online and in-store styling service and virtual queues drive sales and strengthen customer relationships for this luxury fashion brand.


The results
Higher customer retention
Increased sales
Strengthened customer relationships
Opportunity

The solution: Verint Appointment Booking

The solution: Verint Queue Management

The benefits
Verint Appointment Booking and Verint Queue Management software solutions helped the luxury retailer drive sales, improve customer loyalty, and increase foot traffic in its stores.
Verint Appointment Booking has enabled the retailer to better promote and drive customers to its personalized service offerings, while also expanding its digital service for its customers to connect with the brand. “Book an Appointment” now serves as a crucial call to action on the company’s website. Emphasizing this service and customer convenience have enabled the retailer to increase engagement with customers.
Verint Queue Management has helped the retailer effectively manage and capitalize on in-store foot traffic by offering a more personalized and engaging waiting experience. Subsequently, it has increased sales and customer spend, and strengthened its relationships with customers by providing an enhanced customer experience.