Verint Chat
Verint Chat supports your customers at scale through proactive self-service and human customer engagement.
Deliver customer support at scale with Verint Chat
Connect with customers when, and where, they need it most
Meaningful customer service experiences matter more than ever
- 64%
of customers have switched to a competitor following a bad digital experience
- 78%
of people become repeat customers after an excellent digital experience
- 56%
of under 45s prefer to ask a question via a digital channel
With Verint Chat you can:
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Integrate automation for customer engagement at scale
Verint Chat works seamlessly with Verint Intelligent Virtual Assistant to enable self-service and route customer inquiries to the right support agents. By enabling a bot to handle simple customer queries, you can reduce your operational costs while enabling agents to focus on providing exceptional experiences that improve customer satisfaction.
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Deploy in-channel surveys to measure CSAT and NPS
Feedback is everything when it comes to improving customer experience. With Verint Chat, you can seamlessly survey your customers in-channel which is key to ensuring a high response rate. Use this feedback to continuously improve the service you provide.
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Introduce proactive customer engagement
Live chat allows you to engage customers that show high intent. Proactively engage customers based on their activity, such as scroll depth or time on page. Use automation to present useful information based on context, or connect them to an agent to provide seamless customer support.
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Deflect customers away from resource-intensive channels
Deflect inbound customer volume away from more resource-intensive channels, like phone, to a more efficient live chat experience that’s more efficient. This can be done pre-emptively by providing proactive support or by positioning live chat as a preferred contact option.
Status da Experiência Digital do Cliente 2024
This comprehensive report explores the evolving landscape of customer and business expectations, that will help you understand your customers and stay ahead of the competition.
Descubra como seus colegas estão implementando IA para melhorar a experiência do cliente com insights detalhados sobre seus investimentos em CX e casos de uso específicos de IA.
Baixar o Relatório
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