Verint Intelligent Virtual Assistant (IVA)

Drive AI outcomes with higher interaction containment rates across your voice and digital channels and improved agent capacity through contextual transfer.

Ícone de Inteligência Artificial

Resultados de Negócios de Clientes com IA Verint

  • $10.5M Saved

    Economia de empresa de telecomunicações através da contenção de mais de 50% das chamadas, 3,5 milhões de interações anualmente.

  • $10M Economizados

    Economia do banco dos EUA com 80% de contenção impulsionada por IA em canais digitais.

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Discover How AI is Changing Self-Service

Brands using AI have better first contact resolution, improved containment rates and are much more confident in their ability to meet future customer expectations.

Read the full report to discover how brands are deploying AI for self-service and their plans for further investment.

Leia o Relatório

Drive AI business outcomes now with Verint specialized bots

  • Smart Transfer Bot

    From the moment an interaction begins, the Smart Transfer Bot ensures the next step is the right step – based on context gathered from multiple sources in real time – so the right outcome is delivered for any interaction (i.e. a callback, an SMS, live chat etc.). Transferring interactions with full context reduces each assisted service call by one minute ​and can increase agent capacity by 20%.

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Verint é classificada como Líder no Relatório Intelliview de IA Conversacional da Opus Research

No Relatório Intelliview de IA Conversacional 2023 da Opus Research e Guia de Tomadores de Decisão para Assistentes Inteligentes Empresariais, a solução Intelligent Virtual Assistant (IVA)™ da Verint® recebeu as melhores pontuações e está posicionada como líder em completude de produto, flexibilidade e potencial estratégico entre os outros fornecedores avaliados.

Leia o Relatório
opus research conversational ai intelliview

Verint IVA delivers differentiated capabilities

Rapid deployment across channels on an enterprise scale  

  • Verint IVA delivers a low-code bot orchestration and management environment to design, train, test, deploy, and fine-tune multilingual virtual assistants for voice and digital channels. 
  • Easily create non-linear and multi-intent conversations, identify high value intents, train AI models, and author responses in conversational flows, all of which can be further customized with a pro-code option. 
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Built on years of domain-specific and industry data 

  • The latest AI models are trained on decades of rich customer engagement data, ensuring brands can deliver automated, industry-specific experiences from day one. 
  • Verint IVA offers pre-packaged, industry specific NLU models to jump start your IVA efforts. Backed by a world-class dataset, these models detect highly accurate end user intentions and extract entities to generate personalized, intelligent responses.  
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Future-proofed investment through an LLM agnostic approach 

  • Incorporates commercial and third-party models, including generative AI and large language models (LLMs) so you can test and fine-tune bots in a unified environment. 
  • NLU and AI models are also continuously trained on a brand’s unique, new customer engagement data sets to discover emerging intents and drive up-to-the-minute CX automation opportunities.  
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Continuous improvement to virtual assistant performance  

  • Easily customizable dashboards and analytics about users, conversations, and performance so you can always see how your IVA is performing.  
  • Helps conversation designers see the entire user journey and behavior, usage and containment metrics, intent identification and failed tasks to provide visibility into areas of improvement. 
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Solutions powered by Verint IVA

  • Automação de Canal

    Unifique as interações com os clientes através de telefonia e canais digitais em um único espaço de trabalho para agentes, promovendo conversas consistentes, aproveitando a automação e alocando a equipe de forma flexível, tudo isso com menos recursos e menos esforço.
  • Knowledge Management

    Forneça o conhecimento certo, no momento certo, para permitir o autoatendimento, melhorar a consistência e a qualidade das respostas e garantir a conformidade com as regulamentações e os processos da empresa.

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