Desktop and Process Analytics
Help managers improve employee productivity, quality and compliance


Gain visibility into employee desktop activity
You can now capture employee activity directly from the desktop to understand how employees are spending their time, even if they work from home.
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Analyze employee desktop activity


Featured Products
Improve agent focus and employee productivity

Provide real-time process guidance

Layer desktop activity into your quality equations

Assess the quality of multi-touch processes

Tag interactions for advanced insights

Streamline and optimize processes

Determine actual handle/resolution times

Map process steps and workflows

Featured Insights
Blue Cross Blue Shield of Louisiana
The largest health insurer in Louisiana, Blue Cross Blue Shield of Louisiana serves over 1.5 million Louisianans, providing medical, dental, Medicare Advantage, and prescription drug coverage to individuals, families, and employers. Its customers range from young adults, to children, to seniors – all with dramatically different healthcare needs.Case Study