Verint Web e Mobile
Elevate your website, mobile app and store performance by analyzing customer experiences and taking real-time action.
Resultados de Negócios de Clientes com IA Verint
$4M Revenue Increase
A retailer increased revenue by using website performance insights to reduce online cart abandonment.
Elevate Customer Experiences on Web & Mobile
Drive Higher Conversions and Engagement
Unify your VOC data across all customer-facing digital channels, including web, mobile and social, to drive a consistent and elevated customer experience.
Remove Friction From the Customer Journey
Leverage CX automation to action insights in real-time and improve customer conversions, identify opportunities for self-service, and implement hot fixes that enhance the digital customer journey.
Make Impactful Business Decisions
Best-of-breed analytics uncover the “why” behind your customers’ digital behaviors and enable you to elevate CX through more strategic decision making.
Excelling in Digital Customer Experience at Every Touchpoint
In-the-Moment Feedback
Track and analyze the digital customer journey to gain invaluable real-time insights from all digital touchpoints.
With flexible in-the-moment feedback, you can quickly and easily identify hot fixes and resolve issues before they result in lost revenue and impact customer loyalty.
Automated Actions
Verint’s intelligent digital listening engine detects struggles in real-time, contains and resolves conversations and gathers feedback through automated follow up.
These AI-driven actions help you to elevate CX, improve NPS, reduce web issue-related calls and increase containment.
AI-Powered Predictive Modeling
Maximize the impact of experiential data by uncovering the “why” behind your customers’ digital behaviors using predictive modeling and journey-level insights.
Use these analytics to identify and prioritize where to focus your efforts and build strategies that deliver value-driven improvements across the enterprise.
Verint Services
Leverage Verint’s in-house value-added services, which offers a dedicated customers success manager, embedded enablement and in-house strategic CX consulting.
With Verint value-added services you’ll be able to increase adoption, maximize business outcomes, and benefit from greater flexibility and speed as needed.
Shoe Carnival Revolutionizes Digital Customer Experience
Results:
- A redesigned CX program and customer service model in 90 days.
- Survey development now takes two hours or less.
- Reduced reaction time for online sales issues from weeks to near real-time.
Listen, Analyze and Act with Verint Voice of the Customer
AI-Powered Assistance for Low-Effort CX
Verint Recognized as VOC Leader
Help Customers to Engage on Their Terms
Insights do Voice of the Customer
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FAQs on Digital Voice of the Customer
Digital Voice of the Customer is the process of planning, organizing, and managing all aspects of a customer’s digital experience. Getting this right is important because it helps you create a seamless and consistent experience for your customers across all channels. This can lead to increased customer satisfaction, loyalty, and ultimately, revenue.
There are many different aspects to Digital Voice of the Customer, but some of the most important include:
- Listening for deep customer insights
- Acting to close the loop on customer feedback
- Analyzing for strategic business changes
Verint solutions help businesses listen, analyze, and act on customer data to create a seamless and consistent experience across all channels.
Digital channels are more important than ever. Web, social, and mobile are a critical piece of the brand and customer journey. And with the rise of self-service, there are more actions than ever before customers wish to manage themselves. By not addressing customer experience from the lens of web and mobile, companies run the risk of:
- Lower conversion rates and fewer repeat visitors
- Losing customers to competitors
- Lower NPS or CSAT scores
Getting real value from your CX efforts is far easier when you can put customer feedback next to data about their actual behavior. If a customer says they had a bad experience with a certain tool, but never reached the page for that tool, then the contradiction could lead to confusion that can slow issue resolution and prevent urgent changes to parts of the customer journey.
Digital behavior analytics enriches CX data, allowing for deeper insights into the way customers flow through your digital experiences. On the web, this means looking at how customers interacted or tried to interact with a page and what their journey through your experience looked like to them.
Contact Us About Verint Voice of the Customer
Obrigado
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