Compliance recording and communications capture

In financial services it is imperative that you capture, secure, analyze, and understand all regulated interactions — across all channels and communication modes. Verint Financial Compliance makes all of your interaction data available for analysis in a unified and cohesive way.

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Capturing regulated communications in an increasingly digital world

In financial services, the reliable recording of trade-related communications is not optional. It is a fundamental requirement to meet strict record-keeping, monitoring, and reporting rules under ever-evolving financial regulations, including MAR, MiFID II, Dodd-Frank, SEA, and other industry standards, government policies, and codes of conduct.

To keep pace with increasing regulatory demands and the growing appetite for digitalization, compliance recording must seamlessly work with different channels, communication modes, and complex IT infrastructures.

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Capture everything

Capture all your regulated interactions across leading communication and collaboration environments, such as Microsoft, Zoom, Cisco, BT, IPC, Avaya and more.

Our proven compliance recording technology enables you to use unified and centrally managed recording for all critical communication streams involved in financial services and trading. These include chat, voice, SMS, video, screen, and content sharing—at the trader’s desk, via mobile or the endpoints used by your back-office staff.

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Discover Verint Financial Compliance - Capture

Verint’s robust and scalable communication capture and call recording solution was designed to help you address these changing needs.

It is compatible with leading trader voice, unified communications, PBX telephony, mobile, and collaboration platforms to seamlessly adapt to your existing communication environment.

Our versatile compliance recording technology enables key business applications such as legal compliance management, records retention, risk mitigation, and communications monitoring.

All while providing compliance teams the means to provide proof of evidence to the regulator, resolve disputes, and limit liability.

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Comprehensive and adaptable

Capture business-critical communications reliably with a single, unified platform – even in the most complex communications environments.

Voice, IM, SMS, video, screen activities, as well as file and content sharing are all captured with robust, enterprise-grade compliance recording for trader voice, mobile, UC and collaboration platforms, and IP telephony.

Packed with innovative tools to meet compliance requirements, Verint Financial Compliance can help lower total cost of ownership and simplify operation and maintenance.

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"We are excited about our continued collaboration with Verint, Microsoft and our partner, Luware AG and look forward to the new integration with Microsoft Teams to expand Verint's secure and compliance recording infrastructure across all the communication capabilities Teams offers. [...] As our teams are increasingly comprised of remote workers who are frequently dispersed around the globe, a flexible collaboration platform is essential - as is the assurance that we are in compliance with our industry's regulatory requirements."
Gregory Hawkins Global Lead for Microsoft Teams, UBS

Multi-channel, multi-modal

Whether you are using trading turrets and desk phones or the latest messaging and collaboration platforms, Verint’s proven recording technology can help your business sustain compliant voice and electronic communications.

Verint Financial Compliance captures not only voice calls, but all forms of communication and digital collaboration involved in regulated interactions and the trade lifecycle.

This includes instant messaging, persistent chat, SMS, video conferencing, screen activities, and various types of content sharing, such as file transfers or whiteboarding.

Unified communications and collaboration

Don’t let compliance concerns prevent you from successfully adopting the latest unified communications, messaging, and collaboration tools.

Verint offers a holistic compliance recording solution for the most commonly used collaboration channels and endpoints in financial services and trading environments.

It provides centralized, automated capture for any nominated user or group across multiple interaction scenarios.

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Surveillance, risk and oversight

Verint has established unique partnerships with next generation RegTech solution providers to empower financial services organizations to achieve proactive alignment between data capture and integrated surveillance and analytics.

This is supported by open APIs that enable integration to a wide range of surveillance and eDiscovery platforms. These include:

Advanced speech analytics, with language detection, behavioural and sentiment analysis
Proactive risk analysis of all communications data, based on configurable policies
Holistic surveillance, combined with Best Execution and Transaction Reporting

Transcription

Your recorded communications contain prices, quotes, trades, and customer interactions. You need to monitor and reconstruct this critical, yet unstructured information to meet regulations and improve oversight. But regular speech recognition tools often struggle with the unique language of the trading floor.

Communications Analytics, Verint’s compliance-focused speech transcription and analytics offering leverages speech AI pre-trained for the financial markets to empower businesses with:

Highly accurate transcription, even in noisy environments
Automatic language detection and multilingual transcription
Automatic sentiment analysis
Speaker identification
Transcript translation
Automatic call summarization, meeting notes, and follow-up actions using Generative AI

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Team of business people working in a call center on the phone.

The open imperative

Proven in over 400 successful deployments, Verint Financial Compliance works with a wide range of communication solutions used by financial services organizations.

Our open APIs are at the heart of everything we do, making it easy to integrate seamlessly with your communications and IT environment, and interoperate with leading communication and collaboration platforms, storage targets, data center infrastructure, and session border controllers.

Scalable, high availability

Verint Financial Compliance helps you avoid compliance breaches with recording redundancy, high availability, and assurance options – ensuring that all conversations are recorded and stored, and that the recording service is up and running.

Enhanced scalability also helps you remain cost-effectively compliant as your business evolves. Select the deployment option that best suits your technical and compliance requirements.

Networks, endpoints, and platforms

Verint Financial Compliance will capture voice calls across multiple networks, endpoints, and platforms. These include PBX, IP desk and soft-phones, telepresence, contact center platforms, and video conference systems.

Integration with cellular networks captures inbound and outbound voice and SMS messages from mobile devices.

You can also record from dealerboards, hybrid turret phones, soft-turrets from IPC, BT, Cloud9 and Speakerbus, as well as voice calls and media streams routed via Session Border Controllers (SBC) and endpoints that support the SIP protocol.

European asset management firm enables collaboration compliance with Verint

A European Asset Management Company records voice, IM, and video across 500+ Skype for Business endpoints to capture and securely store more than 25,000 interactions per month.

Using Verint, they facilitated MiFID II compliance and adherence with local legislation while accelerating call record retrieval and reducing back-office and IT workload.

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