Exceeding customer and employee expectations in the experience economy

To compete in today’s experience economy – where feelings matter most and customers make purchase and brand decisions on how organizations make them feel – it’s critical for organizations to deliver the experience customers expect.

Read the Emergencias Case Study

The benefits of Avaya Solutions

Avaya’s cloud communication solutions and multi-cloud application ecosystem power personalized, intelligent, and memorable customer and employee experiences to help achieve AI business outcomes.  Avaya is uniquely positioned to help organizations create effortless multi-experiences with technology that’s defined by three solution principles: 

  • Speed-to-value, packaged apps that offer immediate benefits to deliver what you need, when you need it. 
  • Extensible technology partnerships to complement every app with things like AI-powered support, voice biometrics, and more. 
  • Cutting-edge innovation that lets organizations evolve by connecting all manner of apps and workflows. 

Product line-up

  • Workforce Management Solutions & WFM Software

    Powerful workforce management software improves both the customer and the employee experience while helping your organization achieve its goals.
  • Interaction Wrap Up Bot

    Generative AI summarizes interactions between customers and agents, dramatically reducing after-call work. Lower agent cost, improve wrap-up quality, and elevate customer experience now.
  • Verint TimeFlex Bot

    Your employees demand more work/life balance. With TimeFlex, AI empowers agents to make unlimited schedule changes.
  • Automated Quality Management with Verint Quality Bots

    Verint Quality Bots automate your quality program to save time and money, improve quality, and reduce compliance risk. Start today and see 5x ROI.