IntelePeer

Powered by AI, IntelePeer’s Communications Automation Platform (CAP) automates digital customer service capabilities, delivering modern customer experiences and improving business communications.

Why partner with IntelePeer

AI-driven Communications Automation Platforms create new user experiences that use low-effort workflows to automate complex processes for employees and make it easy for customers to get what they need instantaneously. Key benefits include:

Omnichannel engagement and automation: Provides the ability to automate all forms of communication, independent of channel.
Ready-to-use AI: Personalized experiences using AI, which drive improved CX and manage the customer journey.
Insights and analytics across all data sources: Captures all customer interactions to quickly turn communications content into predictive, decision-making insights. Offers a unified view of every customer interaction throughout the enterprise and contact center providing insights into communications across channels with robust reports and dashboards.
Business value: reduce call handle time, improve CSAT/CX with increased first call resolution, enterprise-wide omnichannel interaction containment and routing, and human-like interactions resulting in faster self-service.
Low-effort development: Able to visually translate an organization’s vision for communications into reality — no programming knowledge required. Leverage drag-and-drop workflows and pre-built templates to allow any business user to quickly design and build.