Syndeo

Why Partner With Syndeo

Syndeo Conversational AI platform comprises the following core elements:

1. Provides an omnichannel customer experience – enabling communication with your customers via multiple digital messaging channels (including WeChat, WhatsApp, Viber, Telegram, Facebook Messenger, SMS and WebChat). It creates a single experience combining bots and live interactions and is seamlessly deployed across all channels.

2. AI-enabled – leverages Natural Language Understanding (NLU) with Syndeo’s inbuilt Kelvin AI engine, while also facilitating a Bring Your Own Technology (BYOT) approach with pre-existing integration to marketing leading AI capability including Google, Microsoft and Large Language Models.

3. Designed for business users – enabling you to configure your customer experience in a rapid and iterative manner, incorporating NLU and directed dialogue. Manipulate and manage machine learning data, regardless of the underlying NLU, in a single AI workbench. Simulate customer interactions via our CX simulator.

4. Natively integrated with Verint Engagement Data Management, Engagement Orchestration and Employee Agent Desktop.

Verint Marketplace Listings

Syndeo Conversational AI platform helps Verint customers provide automation and delivers an omnichannel customer experience by enabling communication over multiple digital and messaging channels.