Solutions for Public Safety and Critical Infrastructure Operations

Enhance your mission-critical infrastructure while improving emergency preparedness, boosting efficiency and reducing risk.

Learn More About Automated Quality Management for Public Safety

Join the Webinar: Tenacious Telecommunicators — Tackling Growing Pains in 911 Centers

Don’t miss this expert discussion with the founders of The Tenacious Telecommunicator and Verint’s Solution Consultant, Casey Rives, as they explore:

The challenges that inspired the creation of the conference.
The latest technological advancements in automation, quality management, and workforce management.
How evolving technology can help 911 telecommunicators address these challenges and excel in their roles.

When lives are at stake, act in a heartbeat

In an emergency, there’s no time for hesitation. Timely information exchange with the right level of accurate detail is vital: quick response times can save lives.

Designed for emergency response, public safety, critical infrastructure, and control room operations, Verint solutions offer superior reliability and availability in mission-critical environments.

Download The Brochure

Interaction Recording

Public safety answering points (PSAPs) and command centers need to capture, archive, manage, and retrieve recordings across an expanding number of interaction channels and modalities.

Emergency response centers must also expedite the reconstruction of complex events– including those involving information captured across multiple channels.

Verint Recording for Public Safety is a multichannel recording and archiving solution designed for emergency response, public safety, and control room operations.

Learn More about Recording for Public Safety

Quality Assurance for Public Safety

Move beyond reviewing only a small percentage of calls and review up to 100% of your captured interactions across all channels. Automation can help you make your quality program more than just a tick-in-the-box exercise. Technology can help you response center:

Monitor and auto-score 100% of the calls received by your PSAP across all channels – voice, email, chat, text-to-911, and more.
Increase the accuracy of the quality forms you use today or build new ones swiftly.
Identify employee skill gaps and auto-assign coaching when necessary.
Make performance reviews more objective and consistent and recognize your employees’ efforts and achievements.

Watch IWC’s Urgent Communications webinar to learn more.

Watch now

Non-Emergency Call Automation

Over two thirds of all calls received by 911 centers are non-emergencies. Citizens often call with requests, such as noise complaints and parking violations, which can affect the availability of 911 call-takers.

Automating and providing self-service for your non-emergency calls can help:

Your 911 call-takers focus on real emergencies
Provide your citizens with timely, high-quality non-emergency service on their choice of communication channel.
Your PSAPs improve operational efficiency.
You ease the burden on your employees and make them feel more valued and appreciated.

Executive Perspective: Benefits of Non-Emergency Call Automation for PSAPs

Featured Resources

Verint for Public Safety
Read this brochure to learn how you can improve emergency call-handling, while boosting efficiency and reducing liability with Verint for Public Safety.
Brochure
3+1 Benefits of Non-Emergency Call Automation for Public Safety Answering Points
Read this executive perspective to how you can ease the burden on your call-taker without negatively impacting emergency call...
Executive Perspective
A Call for Mental Health with an Emergency Call Taker
Stephen Sutton, Sr. Telecommunicator/CTO, Danville, VA Fire Department Emergency Communications, discusses the challenge of mental health calls for emergency...
Blog
Empowering 911 Call-Takers and Dispatchers with Technology
Public safety agencies have been embracing innovation and technological advancements to be proactive, rather than reactive, to better serve...
Blog
How Technology Can Help 9-1-1 Maintain Service During Major Crises
Verint's public safety solution suite helps speed up incident reconstruction, reduce liability, and enhance the quality of emergency call...
Blog
Behind the Scenes of 911 Quality Assurance
See how 911 response centers manage quality while dealing with challenges.
Blog
What You Need to Know About Automated Quality Management for Public Safety
Read this eBook to learn how to automate the entire response center quality process, from scoring evaluations to assigning...
Ebook
Three Public Safety Answering Point Challenges That Recording Tools Can Solve
Blog
Verint Recording for Public Safety
Datasheet

Featured Solutions

Workforce Optimization
Make better decisions, increase productivity and improve customer experience via recording, coaching and performance solutions.
Speech Analytics
Verint is proud to offer the most-used and highest-rated speech analytics software on the market.
Automated Quality Management with Verint Quality Bot
Manual quality management processes are costly and ineffective. Verint Quality Bot automates your quality program to save time and money, improve quality, and reduce compliance risk.

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Solutions for Public Safety and Critical Infrastructure Operations

Join the Webinar: Tenacious Telecommunicators — Tackling Growing Pains in 911 Centers

When lives are at stake, act in a heartbeat

Interaction Recording

Quality Assurance for Public Safety

Non-Emergency Call Automation

Featured Resources

Verint for Public Safety

3+1 Benefits of Non-Emergency Call Automation for Public Safety Answering Points

A Call for Mental Health with an Emergency Call Taker

Empowering 911 Call-Takers and Dispatchers with Technology

How Technology Can Help 9-1-1 Maintain Service During Major Crises

Behind the Scenes of 911 Quality Assurance

What You Need to Know About Automated Quality Management for Public Safety

Three Public Safety Answering Point Challenges That Recording Tools Can Solve

Verint Recording for Public Safety

Featured Solutions

Workforce Optimization

Speech Analytics

Automated Quality Management with Verint Quality Bot

Reach out to Start Your Public Safety Transformation

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