Achieve Integrated CX from Digital and In-Location Feedback with Experience Management
Format: On-Demand Webinar
Many organizations rely on surveys to measure customer experience (CX), but surveys are just one piece of the CX puzzle. Today’s customers are digitally savvy and channel-agnostic, leveraging a growing number of digital and in-location channels with every interaction they have with your brand. With increasingly complex customer journeys, you need a 360-degree view of your customer experience, for both buyers and non-buyers.
Join this webinar to see Verint Experience Management (XM) solution in action and uncover how it can help you integrate feedback and experience insights across digital and in-location channels for a holistic view of your CX.
Speakers
Avanti Joglekar
Senior Content Marketing Manager, Verint
Kyle Kovacs
Manager, XM Solution Consulting, Verint
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