Discover Why Verint Is a Game Changer at Louisiana Blue

Data and insights are crucial to empowering an organization’s leaders to improve operations, reduce costs, and elevate CX. Mattias Liljeberg, Manager of IT Telecom at Louisiana Blue, shares how Verint has empowered his organization not only with valuable insights but by bringing them all together into a single pane of glass. A “game changer,” this has enabled Louisiana Blue to, for example, use trends uncovered by Verint Speech Analytics to deflect calls and increase agent capacity.