Playbook for Expanding WFM into the Back-Office
The playing field to deploy workforce management solutions is different in the back office. WFM business practices are similar; however, the back-office is less mature with tools and processes, plus the environment requires purpose-built capabilities.
Hear from Nicole Nevulis, Sr. Director, Go-to-Market Strategy, on how you can improve speed, accuracy and efficiency of customer supporting, back-office functions by capturing real-time data to create visibility and control across teams and optimize the work, processes AND the workforce – both human and digital.
Watch this session to learn the keys to drive the adoption of WFM back office and thrive with it.
Speaker
Nicole Nevulis
Sr. Director, Go-to-Market Strategy, WFM for Back Office
Watch on-demand
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