How The Verint Platform Scales to Meet Louisiana Blue’s Needs

The ability to use automation to do in-depth analysis of even the largest number of interactions – Verint Platform scales to meet Louisiana Blue’s needs. Mattias Liljeberg, Manager of IT Telecom at Louisiana Blue, shares this and also explains how the integration of Verint Speech Analytics, post-call survey, and risk data into a single dashboard provides Louisiana Blue with unparalleled insights into its customers’ experience.