The State of Digital Customer Experience Report 2024

chart depicting most important aspects of a good customer experience from Verint's 2024 State of Digital CX report

chart depicting actions after a terrible customer experience from Verint's 2024 State of Digital CX report

chart depicting frustrating aspects of poor customer service from Verint's 2024 State of Digital CX report

chart depicting bad chatbot and IVR experiences for customers from Verint's 2024 State of Digital CX report

chart depicting biggest benefits of AI chatbots from Verint's 2024 State of Digital CX report

chart depicting role of AI in business CX strategy from Verint's 2024 State of Digital CX report

chart depicting impacts to customer experience strategy from Verint's 2024 State of Digital CX report

chart depicting AI technology impact on customer engagement from Verint's 2024 State of Digital CX report