Verint Platform and Business Analytics Help Louisiana Blue Improve the Member Journey and Overall CX

Louisiana Blue, founded in New Orleans in 1934 and with offices in every major region to serve its customers, is committed to its mission to improve the health and lives of Louisianians. Mattias Liljeberg, Manager of IT Telecom at Louisiana Blue, shares how Verint Open Platform fuels powerful data integration, enabling the organization to deliver a holistic member view to help drive enterprise strategy and decision making.

With the Verint platform automating data analysis, combined with robust Verint AI and business analytics, Louisiana Blue can better react to outside market forces that can affect its members and service delivery. For example, trends uncovered using Verint Speech Analytics have enabled Louisiana Blue to deflect calls and reduce agent workload. Additionally, by bringing Verint Speech Analytics transcription data, post-call survey data, and risk data together into a single dashboard, Louisiana Blue can follow and track the member journey to elevate overall CX.