Feche a Lacuna de Capacidade de Engajamento com One Workforce

Verint Channel Automation brings together WhatsApp, Facebook Messenger, Twitter DM, Email, and Chat in a single-pane agent experience to help deliver omnichannel customer experiences. Intelligent automation can be deployed across every channel to handle common customer inquiries and reduce your support costs.

Verint Knowledge Management provides businesses with consistent information, that makes any employee the right employee, regardless of where they sit. Knowledge Management means expertise is no longer kept siloed away, and empowers the quality of employee performance, behavioral compliance, and the customer experience across all communication channels.

Cada interação com o cliente é um reflexo direto da sua organização e marca. Portanto, garantir que cada interação seja da mais alta qualidade e consistência é essencial para o sucesso.

Verint Quality Monitoring Software and Compliance Solutions measure employee performance, behavioral compliance, and the customer experience across all communication channels – voice and digital – and drives automated coaching and actionable insights to improve employee engagement and the overall business. A One Workforce approach makes it easier to design a Total Quality and Compliance program across all work performed by human and bots.

Your employees demand flexibility to balance their work responsibilities, busy lives, and family lives. Verint Forecasting and Scheduling enables the ability to forecast demand across channels and build comprehensive capacity and hiring plans. A One Workforce approach allows scheduling of all the resources – humans and bots – across all channels where needed, regardless of location, function, or channel.

E se você pudesse prever quais candidatos seriam bem-sucedidos e integrá-los rapidamente? Verint Intelligent Interviewing impulsiona a triagem automatizada de candidatos para acelerar o processo de contratação. No entanto, uma abordagem One Workforce vai além do objetivo tradicional de gestão da força de trabalho de ter as pessoas certas no lugar certo na hora certa. Ela lhe dá a capacidade de ter as pessoas certas com as características certas disponíveis na hora certa e no lugar certo.

Verint Da Vinci AI e Analytics ativam insights e automatizam experiências em toda a sua empresa. Verint Da Vinci eleva a IA em toda a Plataforma Verint em insights e ações.

By connecting as One Workforce, businesses make their analytical tools more capable of identifying opportunities to drive process efficiencies and elevate the customer experience. A One Workforce approach makes data visible across the enterprise to analyze customer journeys and take corrective action where needed.