Verint TimeFlex Bot Reimagines Call Center Scheduling Software

Your employees demand more work/life balance. With TimeFlex, AI empowers agents to make unlimited schedule changes.

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AI Business Outcomes from Verint Customers

$4.5M Saved

An insurer reduced attrition  by 30% by providing agents unlimited scheduling flexibility.

Verint TimeFlex Bot receives 2024 CUSTOMER Product of the Year and 2024 Future of Work Product of the Year Awards

TMC, a global, integrated media company, recognized Verint TimeFlex Bot as one of 2024’s most innovative customer experience technology solutions supporting a new era of productive work environments.

"The CUSTOMER Product of the Year Award highlights products that enable their clients to meet and exceed customers’ expectations for service quality, timeliness, and effectiveness.”

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Improving the Agent Experience: Ways to Use AI in Your Contact Center Now

A significant challenge contact center agents face today is the lack of scheduling flexibility, which can lead to high attrition rates and burnout.

In our latest eBook, we present practical, AI-powered solutions, including the TimeFlex Bot, that can improve the agent experience, increase scheduling flexibility, and drive immediate business outcomes.

Download the Ebook
Improving the agent experience: Ways to Use AI in Your Contact Center Now ebook cover.
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Verint TimeFlex Bot graphic

Enhance overall schedule quality

Providing a great agent experience is no good if it causes poor customer experience. Our algorithm uses the forecast demand, staffing levels, and customer targets in your workforce management solution to balance employee flexibility with the needs of the business. It helps ensure that the sum of all of the changes made by your agents adds up to an optimized schedule that is as good or better than the one that was originally published. A better schedule means lower customer wait times and improved customer experience.

Check out the Playaz episode: A Few Good Minutes on the Uberization of the Contact Center with David Singer

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“It’s empowering the agent, which increases employee satisfaction, which hopefully translates over to an improved customer experience.” - Brent Leary, Partner, CRM Essentials and co-founder of the Playaz Productions Network

Featured resources

  • Verint TimeFlex Demo

    Verint TimeFlex provides an unprecedented amount of flexibility to call center employees, empowering them to make changes to their schedule when life happens.

  • Valoir View Analyst Report

    The Verint TimeFlex Bot provides agents with autonomous shift changing, shift splitting, and scheduling changes without the need for manager intervention or approval.

    Check Out the Infographic
  • Improving the agent experience eBook

    In our latest eBook, we present practical, AI-powered solutions, including the TimeFlex Bot, that can improve the contact center agent experience, increase scheduling flexibility, and drive immediate business outcomes.

    Read the eBook

Customer success stories