Solutions for Public Safety and Critical Infrastructure Operations

Improve emergency call-handling, while boosting operational efficiency and reducing liability.

Learn More about Verint for Public Safety

Webinar: Tenacious Telecommunicators — Tackling Growing Pains in 911 Centers

Watch our latest on-demand webinar, to hear from the founders of The Tenacious Telecommunicator and Verint’s Solution Consultant, Casey Rives, as they explore:

The challenges that inspired the creation of The Tenacious Telecommunicator community and conference.
The latest technological advancements in automation, quality management, and workforce management.
How evolving technology can help 911 telecommunicators address these challenges and excel in their roles.

Watch Now

When lives are at stake, act in a heartbeat

In an emergency, there’s no time for hesitation. Timely information exchange with the right level of accurate detail is vital: quick response times can save lives.

Designed for emergency response, public safety, critical infrastructure, and control room operations, Verint solutions offer superior reliability and availability in mission-critical environments.

Read the Brochure Now

Multi-channel Interaction Recording

Public safety answering points (PSAPs) and command centers need to capture, archive, manage, and retrieve recordings across an expanding number of interaction channels and modalities.

Verint Recording for Public Safety is a multi-channel recording and archiving solution designed for emergency response, public safety, and control room operations.

Capture voice, video, and text communications and related data across multiple channels on a single recorder and utilize secure hybrid or virtual data storage to ensure data access during critical events.

Learn More about Recording for Public Safety

AI-Powered Automated Quality Management

Ensure high-quality and compliant PSAP operations by scoring every customer interaction, across all channels. Add automation and AI to your existing processes without disruption to your operations and make your quality assurance faster, better, and more complete.

Verint Quality Bot helps you automate the entire quality management process, from scoring evaluations to assigning coaching, regardless of the channel.

Watch IWC’s Urgent Communications webinar to learn more.

Learn More about Verint Quality Bot

Non-Emergency Call Automation

Over two thirds of all calls received by 911 centers are non-emergencies. Citizens often call with requests, such as noise complaints and parking violations, which can affect the availability of 911 call-takers.

Automating and providing self-service for your non-emergency calls can help:

Your 911 call-takers focus on real emergencies
Provide your citizens with timely, high-quality non-emergency service on their choice of communication channel.
Your PSAPs improve operational efficiency.
You ease the burden on your employees and make them feel more valued and appreciated.

Read our executive perspective to learn how your PSAP can benefit from non-emergency call automation technology.

Get the Executive Perspective

Featured resources

Verint for Public Safety
Read this brochure to learn how you can improve emergency call-handling, while boosting efficiency and reducing liability with Verint for Public Safety.
Brochure
3+1 Benefits of Non-Emergency Call Automation for Public Safety Answering Points
Read this executive perspective to how you can ease the burden on your call-taker without negatively impacting emergency call...
Executive Perspective
Tenacious Telecommunicators: Tackling Growing Pains in 911 Centers
Explore how tech advancements help 911 centers tackle challenges. Watch this webinar with Verint’s Casey Rives and the founders...
Webinar
A Call for Mental Health with an Emergency Call Taker
Stephen Sutton, Sr. Telecommunicator/CTO, Danville, VA Fire Department Emergency Communications, discusses the challenge of mental health calls for emergency...
Blog
In Conversation with The Tenacious Telecommunicator: Tackling Growing Pains in 911 Centers
Verint's Casey Rives speaks about the growing pains 911 centers face with Toby Akers Jr and Valerie D’Intino, 911...
Blog
Empowering 911 Call-Takers and Dispatchers with Technology
Public safety agencies have been embracing innovation and technological advancements to be proactive, rather than reactive, to better serve...
Blog
How Technology Can Help 9-1-1 Maintain Service During Major Crises
Verint's public safety solution suite helps speed up incident reconstruction, reduce liability, and enhance the quality of emergency call...
Blog
What You Need to Know About Automated Quality Management for Public Safety
Read this eBook to learn how to automate the entire response center quality process, from scoring evaluations to assigning...
Ebook