Solutions for Public Safety and Critical Infrastructure Operations
Enhance your mission-critical infrastructure while improving emergency preparedness, boosting efficiency and reducing risk.
When lives are at stake, act in a heartbeat
In an emergency, there’s no time for hesitation. Timely information exchange with the right level of accurate detail is vital: quick response times can save lives.
Designed for emergency response, public safety, critical infrastructure, and control room operations, Verint solutions offer superior reliability and availability in mission-critical environments.
Interaction Recording
Public safety answering points (PSAPs) and command centers need to capture, archive, manage, and retrieve recordings across an expanding number of interaction channels and modalities.
Emergency response centers must also expedite the reconstruction of complex events– including those involving information captured across multiple channels.
Verint Recording for Public Safety is a multichannel recording and archiving solution designed for emergency response, public safety, and control room operations.
Quality Assurance for Public Safety
Move beyond reviewing only a small percentage of calls and review up to 100% of your captured interactions across all channels. Automation can help you make your quality program more than just a tick-in-the-box exercise. Technology can help you response center:
- Monitor and auto-score 100% of the calls received by your PSAP across all channels – voice, email, chat, text-to-911, and more.
- Increase the accuracy of the quality forms you use today or build new ones swiftly.
- Identify employee skill gaps and auto-assign coaching when necessary.
- Make performance reviews more objective and consistent and recognize your employees’ efforts and achievements.
Watch IWC’s Urgent Communications webinar to learn more.
Non-Emergency Call Automation
Over two thirds of all calls received by 911 centers are non-emergencies. Citizens often call with requests, such as noise complaints and parking violations, which can affect the availability of 911 call–takers.
Automating and providing self-service for your non-emergency calls can help:
- Your 911 call-takers focus on real emergencies.
- Provide your citizens with timely, high-quality non-emergency service on their choice of communication channel.
- Your PSAPs improve operational efficiency.
- You ease the burden on your employees and make them feel more valued and appreciated.
Featured Resources
This is a carousel with slides that do not auto-rotate. Use the Next and Previous buttons to navigate.
Featured Solutions
Reach out to Start Your Public Safety Transformation
Thank You
Thank you for your request. A Verint team member will follow up with you soon.