Queue Management Software

Eliminate physical lines at your locations and turn frustrating waits into a realistic expectation for service. Verint Queue Management can help you provide your customers with calmer and more informed waiting experiences.

Upon arrival, your walk-in customers can join a digital waitlist that allows them to easily track their wait times and position in line – in real time. It will make customers feel in control of their journeys, while you can capture the purpose of their visit to be able to deliver better service.

Learn how Verint Queue Management helped Virgin Media O2 improve store experience and retain foot traffic.

Learn how a Public Research University leveraged digital appointment booking to lessen wait times in their student hubs.

In busy locations, it can be difficult for employees to know who is next in line or estimate how long a wait it will be when asked by customers. It creates unnecessary stress for employees and customers, and unbalanced service hours for your team.

With digital waitlists, you can match your customers with the right associate. With Verint Queue Management, you can ensure customers are waited on in the right order and help your employees use their time more efficiently. To help you offer personalized service, the software captures customer data based on which you can assign the staff member with the right skillset to wait on your customers.

Verint Queue Management enables Specsavers, a multinational optical retail chain, to seamlessly identify customer intent, ensuring they get served by the staff member with the right skillset.

Improve one-on-one time with customers with Verint Queue Management. Greet and get customers checked into a digital waitlist for available walk-in services upon arrival through: 

• Your host or greeter 
• A self-service tablet or kiosk 
• A QR code 

Send automated updates and notifications to customers in the virtual queue about their queue position and anticipated time of service, allowing them to browse or run an errand as they are secure in their position in the virtual line.

Use the valuable insights captured in the queue management process to continually improve your ability to manage traffic and drive service delivery and sales. The out-of-the-box and customizable dashboards can help you better understand your queue management operations with valuable data on: 

• Why your customers visit. 
• How long they wait. 
• Arrival patterns. 
• The amount of time it takes for them to be served. 
• Outcome of the interaction.