5CA Elevates Workforce Efficiency and Employee Experience with Verint Workforce Management

Hear how 5CA, a global outsourcer providing remote CX, fan-made agents, tech solutions, and actionable data insights within the gaming and entertainment industries, uses Verint Workforce Management to ensure it has the right people with the right skills in place at the right time to support its clients and their customers.

Enabling flexible, blended scheduling and greater automation around employee creation, time tracking, and more, the Verint solution helps 5CA elevate workforce efficiency for its clients while enhancing work/life balance for employees. In addition, the open, API-first Verint cloud platform empowers 5CA to seamlessly connect its Verint solutions with other enterprise applications, bringing real-time data together for a holistic view, greater clarity, and more informed decision making.