Aberdeen – Time for A Fresh Take on Back Office – Align Back & Front Office

Watch Omer Minkara, VP and Sr. Analyst at Aberdeen Research, as he shares recent, back-office research results. Aberdeen found that best-in-class organizations are 13% to 21% more likely to integrate front and back-office processes, breaking down organizational silos. These organizations see a 3-1/2 times greater year-over-year improvement in customer satisfaction rates versus all others.